Qasim Awan Email & Phone Number

Experienced and highly accomplished sales management professional with a stellar track record in the areas of "Customer Experience" and "Sales and distribution planning". Possesses a robust background in formulating strategies, managing channels, and providing effective sales leadership. I have been actively contributing to the Telecom industry within the Commercial domain since January 2001.During my tenure, I have successfully launched franchise, distribution, and retail networks while establishing alternative sales channels and transforming the customer experience business model. I played a pivotal role in leading the Customer Services and Customer Experience Unit at Telenor Pakistan. In this capacity, I oversaw customer experiences across various touchpoints, including digital platforms, physical locations, shops, and digital kiosks. My efforts included redesigning the customer journey to ensure first-contact resolution at key touchpoints.Specializing in new sales channel development, analysis, and implementation of sales commissions, systems automation, restructuring, change management, strategic planning, operations management, as well as sales and distribution, I bring a wealth of expertise to drive success in the dynamic field of sales management.

Listed skills include Telecommunications, Sales Operations, Team Management, Business Planning, and 22 others.