As a dedicated and organized supply chain and logistics professional, I bring a wealth of experience and knowledge to the industry. With expertise in customs and warehousing, I have developed a deep understanding of logistics operations and am skilled in managing last-mile delivery.Throughout my career, I have consistently demonstrated my ability to work in a fast-paced environment and meet tight deadlines, all while maintaining a high level of professionalism. As a self-motivated and high-energy individual, I excel in team environments and am skilled in relationship management.Currently, I am serving as the Lead for Last Mile Operations at RXO, where I manage a team of dispatchers. I am responsible for overseeing day-to-day delivery operations and managing relationships with 3rd party delivery companies and vendors. and keeping track of data and KPI metrics, and ensuring exceptional service for customers. My efforts have resulted in a 91% YTD positive response from customers, and I work closely with independent delivery contractors to resolve any issues that may arise.In addition to my experience at RXO, I have also held roles in sales and banking. As a Senior Sales Associate at 7-Eleven, I supervised the evening shift on weekends and demonstrated excellent attention to detail while monitoring inventory. To further my professional development, I completed a Supply Chain Management - Logistics Graduate Certificate at Centennial College, where I achieved a GPA of 4.036. I am also a CCLP-designated Canadian Institute for Traffic and Transportation member.Overall, I am a driven and experienced supply chain and logistics professional with a proven track record of success in the industry. I am excited to continue expanding my skills and making a positive impact in the field.