As a Retail Sales Associate, I specialized in gathering information from customers to better understand their interests and needs, promoting sales and upselling to meet company’s daily goals. I assist customers with product inquiries, information, and pricing, as well cashiering duties, taking payments in cash or credit/debit card form. Inventory of items on hand and post items on Basecamp.Some supervisory duties, including supervising up to 3 associates while manager on duty took lunch and/or breaks. Also, counting til and closing out register at Cabana store, filling out deposit slips and locking up store. I would then take deposit to main store and hand it off to manager on duty.

As a Loan Servicing Collection Agent, I handled a high volume of incoming and outgoing calls, provided excellent service by fully authenticating customers and resolving their concerns. I transferred customers to appropriate departments to fulfill customer requests.I was responsible for managing delinquent accounts, negotiating payment agreements with customers and debt settlement companies and collecting payments by ACH on both current and delinquent accounts.I also, ensured accurate and organized customer information by paying close attention to detail and monitoring for discrepancies and fraudulent activity.

As a Retail Banquet Server I worked as a cashier, assisting customers with payments in the form of at cash, credit/debit, and/or gift cards. I also utilizing suggestive selling to bring business numbers up.

Customer Service: experience in high end fashion. Working at Gucci and Yves Saint Laurent retail stores, my duties were to attend to every customer on sales floor. I helped them with product inquires, assisted them with product choices and purchases through suggestive selling.Up-selling and listening to each of customers individual needs played a major part in my sales and meeting my weekly sales goals. I have been recognized for providing exceptional customer service and having great up-selling skills.Leadership: Team Lead Sales Associate. My duties included assigning temp associates their departments to be worked for the day. I assisted with scheduling and notifying agency and store management of any no-shows, call offs and/or emergencies. I also managed breaks and lunches and rotated temp associates within departments according to business needs.

I was tasked with the opening and closing of store and performing various clerical duties. Assisted customers and selling products to meet my individual goal and company goal, POS, merchandise inquiries and up-selling.

Checked guests in/out, assisted with in person/email/phone reservations. Answered high volume of called as well as made outbound calls to customers to confirm reservation or and changes that needed to discussed. I processed cash and/or credit/debit card payments.

As a Key Holder, my main responsibility was customer service and to manage the opening and closing procedures of the store. This involved tasks such as opening or closing registers, counting money, and making bank deposits. Also, I was responsible for supervising the sales team and ensuring that they provided exceptional customer service. I maintained a clean and organized store, restocking merchandise, managing inventory levels, and handling customer requests or concerns were also part of my duties.Additionally, I acted as a liaison between my store manager and the sales team, providing feedback on employee performance and addressing any concerns that arose.