Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresHandle annual budget and ensure cost effectiveness

Co-OwnerIT Technical SpecialistAt MQ Integrated Solutions, we are focused on providing high-tech product development, embedded systems and industrial IT & Automation by providing innovative solutions and services that create growth. We offer solutions, services and products to customers who are developing products with high IT content or who need to streamline or automate their operations.

o Managing incidents that are reported by VIP’s and communicate effectively across the global Business and IT organizationso Work with external vendors to ensure that work is being carried out at the expected support levelo Support, troubleshoot and assist in the maintenance of Windows operating system o Create and deploy Desktop images per company standard o Configuring and Setting up Network and Stand alone Printers.o Prioritize and manage assigned incidents and requests.o Working on Service Now to respond to clients requests.o Provide support for mobile devices (iPhones, iPads, etc.) o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified.o Clients supported City of Joburg

• Assists the Snr. IT Manager with Network Maintenance & Support• Manage End-User accounts on Active Directory• Manage End-User accounts on Exchange 208 and Above.• Manage End-User accounts on the Telephone System.• Perform Software Installations and ensure that end-user workstations download regular updates and patches from the SUS Server.• Patch and move network points as and when necessary.• Test Network Connections and cables as and when necessary.• Manage Windows Server 2008 and Above.• Manage Backup Policy On Symantec Backup Exec.• Clients supported Data OPT, Nyamezela, Aphane Consulting, B3, CBE

o Maintaining File and Print Servers. o Software and Hardware Maintenance.o Vmware Supporto Monitoring and managing Servers on SCOM, HP Insight Manager and Hyper V. o Diagnose, Install, Configure and repair all elements in the end to end network infrastructure.o Configuring and Setting up Network Printers. o Prioritize and manage assigned incidents and requests.o Working on Remedy System to respond to clients requests.o Logging change control calls for Servers and Customer requests.o Assign calls to the relevant support staff efficiently and timorously.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified.o Clients supported South African Breweries (SAB – Head Office).

o Providing server, desktop and software support o Managing and maintaining Windows firewalls.o Providing Remote support assistance to clients using Demware, VNC and Remote Desktop Connectiono Resolve client requests on Collaborator accurately, efficiently and timorously.o Effectively utilize e-mail, telephone and / or web interface to respond to client contacts.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified to successfully meet the customer’s expectations.o Maintaining a motivated workforce suitably trained to meet the customer’s business requirements.o Interrogating Telkom lines using UniWeb.o Working on AD, Exchange, Mail Marshal, and Windows Servers. o Clients supported Vryburg, Taung, Mamusa, Ganyesa, Tosca, Zululand, Giyani Local Municipalities and Business Engineering.

o Providing Telephonic Support, Technical Support for Remote and Desk-side support resources.o Providing Remote support assistance to clients using VNC and Remote Desktop Connectiono Providing server, desktop and software support (Linux and Windows).o Managing and maintaining VPN.o Managing and maintaining Linux firewalls.o Resolve client requests on the Sugar and OTRS accurately, efficiently and timorously.o Effectively utilize e-mail, telephone and / or web interface to respond to client contacts.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Interrogating Telkom lines using UniWeb.o Working on AD, Exchange, Zarafa, Mail Marshal and Nagioso Clients supported, Gallo Images, 4MTraders, AgricolaSA, Zinia, Golden Era, Grant Thornton, Pogir, Vibramech, Savati, Nexia, Lighting Warehouse, and KLA.

o Managing and maintaining the Microsoft Operations environmento Maintain Servers and Workstations in a Microsoft Domain.o Installation of new Workstations and Servers, Operating Systems and Hardwareo Looking after new/existing clients at their premises o Capture client requests on the Remedy and Heat System accurately, efficiently and timorouslyo Effectively utilize e-mail, telephone and / or web interface to respond to client contacts.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified to successfully meet the customer’s expectations.o Maintaining a motivated workforce suitably trained to meet the customer’s business requirements.o Clients supported Ackerman’s, FNB, Capitec Bank, and Total Filling Station.

o Providing Telephonical Support, Technical Support for Remote and Desk-side support resources.o Capture client requests on the Remedy System accurately, efficiently and timorously.o Classify the calls according to the incident of the requesto Assign calls to the relevant support staff efficiently and timorously.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified.o Clients supported, Business Connexion, BHP Billiton, Anglo Gold, Anglo Platinum, Anglo Ashanti, and Sasol.

o Providing Remote support assistance to clients using Dameware and Remote Desktop Connectiono Prioritize and manage assigned incidents.o Software and Hardware Maintenance.o Diagnose, Install, Configure and repair all elements in the end to end network infrastructure.o Resolve client requests on Remedy accurately, efficiently and timorously.o Ensuring that the SLA with the customer is in place and is continually reviewed so as to align with business needs.o Ensure that all needed assets and resources are identified to successfully meet the customer’s expectations.o LAN Administration.o Working on AD and Exchange.o Clients supported, Faritec, Masana Petroleum and Barloworld