Abdullah Hesham

Abdullah Hesham Email and Phone Number

Chief Operations Officer @ Seascape Stays
Cairo, Cairo Governorate, EG
Abdullah Hesham's Location
Cairo, Egypt, Egypt
About Abdullah Hesham

Hi there! I'm a passionate Customer Care professional with 6+ years of experience in helping people and making things better. I love building strong teams, solving problems, and finding ways to make things work smoothly.I've contributed to the growth of a new department and developed an AI-based tool to improve our team's efficiency. Our customers love us, and we've achieved a 4.5-star rating on Trustpilot. I've also been promoted to Quality Manager for my hard work and dedication.I'm always looking for new challenges and opportunities to learn and grow. If you're looking for someone who's passionate about customer care and committed to making a difference, I'd love to chat!

Abdullah Hesham's Current Company Details
Seascape Stays

Seascape Stays

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Chief Operations Officer
Cairo, Cairo Governorate, EG
Abdullah Hesham Work Experience Details
  • Seascape Stays
    Chief Operations Officer
    Seascape Stays
    Cairo, Cairo Governorate, Eg
  • Flex Living
    Customer Service Specialist
    Flex Living Oct 2024 - Present
    London Area, United Kingdom
    As a Customer Service Specialist at Flex Living, I manage guest queries, check-ins, checkouts, schedule maintenance, and bookings, ensuring a smooth and enjoyable stay while enhancing guest satisfaction and loyalty..
    View
  • @Hotel
    Senior Support Specialist
    @Hotel Sep 2022 - Oct 2024
    United States
    • Managed high volume of tickets, ensuring excellent guest experience and positive reviews.• Provided team with tips for ticket handling and handled escalations with hotel providers.• Went above and beyond to exceed guest expectations and deliver exceptional service.
    View
  • @Hotel
    Quality Manager
    @Hotel Sep 2022 - Oct 2024
    United States
    • Led training sessions to enhance productivity and customer satisfaction at @hotel.• Generated reports and tracked issues proactively to prevent potential problems.• Collaborated with teams to ensure quality standards were met consistently.
  • Atnt
    Flagship Broadband Customer Care Specialist (Sutherland)
    Atnt Jan 2021 - Jan 2022
    Egypt
    In my role as a Flagship Customer Care Specialist at ATNT (Sutherland) in Egypt, I excelled in providing top-notch customer service to broadband customers. By sharing valuable tips with my team, we collectively improved quality and efficiency. My dedication led to a high customer satisfaction rate of 95%.
    View
  • Expedia Group
    Universal Support Specialist (Teleperformance & Concentrix)
    Expedia Group Jan 2019 - Jan 2021
    Egypt
    In my role as a Universal Support Specialist at Expedia Group, I effectively handled customer inquiries through calls and chats, ensuring top-notch support for clients worldwide. I also served as a Second Line support for various Expedia-owned companies, resolving complex issues and providing solutions promptly.
    View

Abdullah Hesham Education Details

Frequently Asked Questions about Abdullah Hesham

What company does Abdullah Hesham work for?

Abdullah Hesham works for Seascape Stays

What is Abdullah Hesham's role at the current company?

Abdullah Hesham's current role is Chief Operations Officer.

What schools did Abdullah Hesham attend?

Abdullah Hesham attended Helwan University Cairo.

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