Quinn Freas Email & Phone Number

Atlanta, Georgia, United States

As a Technical Account Manager at CData, I am responsible for ensuring that thecompany's products meet the needs and satisfaction of customers. This involvesreviewing cases that customers report through Salesforce, debugging andtroubleshooting Java JDBC products using IntelliJ and ADO.NET products usingVisual Studio, creating Jira tickets for the development team to fix bugs, andsending new builds of products to customers after bugs are fixed. I also usePostman to test API calls and endpoints, Fiddler to customize HTTP requestheaders and spoof responses for testing, and VisualVM to test Java performanceissues such as high RAM or CPU usage or thread count.

Atlanta, Georgia

I worked as a Tier III Software Engineer at Rev.io where I was responsible forproviding critical bug fix discovery, development, and deployment for an ASP.NETSaaS telecom billing product. I used Visual Studio to debug and develop theproduct in Visual Basic and C#, as well as HTML, CSS, and JavaScript. I also usedJira with BitBucket to report, document, commit, and deploy code changes. Iconnected to the development code base using Amazon Workspaces. Theproduct was hosted on remote production servers that I would log in to restartservices if there were performance issues. I also used MSSQL to perform basicCRUD actions and manipulate or correct data in the database, and sometimescreated, edited, or deleted SQL jobs. If there were critical performance issues, Iwould escalate them to the engineering team in charge of the product's coreoperations.

Atlanta, Georgia

As a Tier II Data Analyst at Rev.io, I was responsible for managing customer databy creating SQL reports using MSSQL and importing, exporting, and updatingdata for customers. I also led SQL training for our employees, teaching them thebasics of SQL to improve their ability to retrieve data independently and savetime. In addition to my interactions with customers, I created internal reports tounderstand customer and employee data, which helped with managementdecisions and employee performance evaluations. I also reviewed system code togain a basic understanding of how the system worked and how data was beingprocessed.

Atlanta, Georgia

• Manage employee accounts through Microsoft Azure, such as: creating accounts, resetting passwords, and merging accounts. • Set up company computers to belong to the company domain, which allowed any employee to sign-on to any company computer regardless if they were signed on previously.• Migrate and manage Microsoft Azure domain to local Windows Server machine.• Assemble and manage hardware and software for Windows Server machine.

Alpharetta, Georgia

Created a proof of concept website to allow users use a single website rather than multiple websites to place orders on different platforms. The website was creating using Spring Boot as the IDE, Angular, and Java. Tasks included but were not limited to: requirements gathering, designing, developing, testing, etc. The project followed an iterative SDLC model by nature.Assisted business analysts in user acceptance testing and updated specification documents.Participating in proof of concept for Robotic Process Automation (RPA) to automate swivel-chair processes.Worked with a team to imagine and determine solutions for customer and internal projects. Managed the refining process of project requirements and ensured that projects had all requirements from funding to business justification to IT need.

Alpharetta, Georgia

Participated in UPS Hack-a-thon 2017. Created web portal for internal employees to find healthy tips for everyday life. Designed and created easy-to-use Microsoft Word forms to improve the efficiency of customer account creation.