Q Han Email & Phone Number

Washington, United States

• Personally assisted in the development of e-commerce systems and services from the ground up. This included testing customer engagement platforms, feedback on website development, training modules, and resources for the entire company. Resulting in the development of current best practices and procedures for future online support specialists.• Oversaw a multitude of e-retail-related responsibilities such as - utilizing Salesforce, WordPress, Review Tracker, and social media platforms. The online support and implementation position became a crucial backbone for all things e-retail and important back-end processes.• Assisted in 1000+ online customers and store operations from support, accounting issues, and providing guidance to store staff on a multitude of topics. This requires active listening, strong communication, teamwork, attention to detail, problem-solving, and customer-related skills such as empathy, retention, and providing solutions.• Worked closely with the IT department for basic IT helpdesk requests such as store-wide key support, customer accounts, and being the first line of assistance with store-related technology issues. This made the department an important resource besides being responsible for e-retail.

Washington, United States

• Demonstrated expertise in cash management, coaching, and executing company best practices, resulting in streamlined operations, optimized performance, and increased profitability for technology-driven enterprises.• Developed and trained new store staff on best practices, customer service, and safety, resulting in a store with consistently positive reviews by customers and beating company standards for sales.• Worked on signage projects to logo designs for the store which the company used for advertising for blog posts and events.

Bellevue, Washington, United States

• Lead a team of 15+ associates within two of the highest-traffic stores in the North Seattle region through transitional management phases. Improving team communication, morale, and customer service at the store level.• Responsible for driving sales, customer satisfaction, hiring and recruiting, controlling expenses, and execution of company key strategies. Personally, made an impact to meet and exceed company quotas in sales, services, retention, and safety.• Personally coached and developed two associates resulting in both associates taking management roles.

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington, United States

Information Technology

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all.

Education record

High School Diploma, Art/Art Studies, General

Graphic Design