• Responded customer inquiries and leads requests for groups, including International sales, tour and travel and amateur sports for 108 properties in Washington DC, Maryland, Virginia, West Virginia, North Carolina, and South Carolina.• Maintained a diverse sales portfolio for 11 different brands totaling approximately $5 million annually.• Up-sell business opportunities to maximize revenue with catering packages• Built long term positive customer relationship and drove customer loyalty• Verified each business opportunity is turned over properly in a timely manner with excellent customer service.

• Generated monthly and quarterly sales report used to prepare stakeholder call sheets and funnel report.• Assisted leaders and senior leadership with drive for attainment funnel reports, Cvent report. turnover report, standup daily packet and other sales reports.• Responded proposals, E-lead RFPs, Letter of Intent, contracts for assigned sales managers.• Performed administrative functions as a payroll handler to track time and attendance for associates in the office and recorded in Sharepoint.

•Top contributor to GSS-guest satisfaction survey for front office operation•Pre-registered mobile check-in guests, blocked rooms for arriving groups. Assisted room service orders, gift shop operations, receiving and handling packages for guests. •Focused on guest problems and ensure their requests have been met to their satisfaction. •Trained new associates with hands on experience in a fast pace work environment.

• Processed guest’s check-ins and check-outs, room reservations, service requests, reservation modifications, and reservation cancellations. • Processed secure payment transactions, verified and adjusted billing transactions. • Focused on identifying and resolving guest issues while consistently providing superior customer service.

• Conducted background checked, employment eligibility and new hire packets.• Scheduled interviews and appointments for candidates and new hires.• Managed correspondence with candidates regarding interview status for both selected and non-selected in a timely manner• Assisted HR managers to create SOPs for HR operations, I-9 management, compiled date to properly process payroll and other tasks.