Qian Ma Email and Phone Number

-Independently leading projects/work streams at any time from project scoping, creating content and managing of stakeholders to generating insights, and preparing outputs which enable informed decisions-Supporting the development of the forward-looking strategy of the company and strategic plans that enable execution of enterprise-wide strategic projects-Overseeing industry, market, competitor, and financial analysi

-Provide sophisticated calendar management for the CEO: Prioritize inquiries while troubleshooting conflicts; Coordinate both internal and external affairs across European and North America-provide support to the Board of Directors:Arrange all logistics for Board meetings of 9 oversea subsidiaries: schedule meetings, draft agendas, and record meeting minutes on behalf of the Board Secretary.-Complete variety of tasks that facilitate the CEO's ability to effectively lead the organization, including assisting with special events, designing and producing complex documents and presentations, Including but not limited to government meetings ,Summit Forum, and Fintech Week-Serve as the primary point of contact for internal and external constituencies on all matters of the CEO, including highly confidential or critical nature. Prioritize and determine an appropriate course of action, referral, or response-Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities,following up appropriately. Act as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO updated. Anticipate the CEO's needs in advance-Provide a "gatekeeper" role, providing a bridge for smooth communication between the CEO and domestic &oversea staff, demonstrating leadership to maintain credibility and support with the Executive Team.-Invest in building long-lasting relationships both externally and internally, leverage resources for future usage: such as planned and deploying the 2022 Yale-China high-end Dialogue, the 1st offline event of the American Chamber of Commerce in Hangzhou-Participated the "AI Launcher" project which is the first AI project in a domestic Payment service provider, and designed the cross-border wallet business management process

• To successfully management the relationship with a portfolio of high value Centurion customers by handling all Travel&Lifestyle aspects of the Centurion service • To provide outstanding relationship management to the satisfaction of all customers • Significantly contribute to revenue optimization by proactively building customer engagement through outstanding service in order to construct loyalty brand

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. • Calmed angry customers, researched and rapidly solved problems and rebuilt client trust • Assisted sales director in coordinating and integrating Chinese market (cooperated with Chinese embassy for welcome president Xi Jinping and prime minister Li Keqiang/participated and received Chinese celebrities) • Coordinate and manage communication between Chinese clients and staff and follow up to ensure complete service recovery • Generated revenues through Upselling • Implement standards LQA (leading quality assurance)

• Organize the visitor check in/out procedure • Prepare customer registration cards and update their profiles • Assisted with organizing of repairs and maintenance of office equipment. • Distribute incoming mail and manage outgoing correspondence

• Accompany VIP shopping • Identify the needs of clients (groups or individuals) and maximize their experience and shopping time • Provide assistance to sales promotion for international marketing • Facilitate customer’s tax free refund

• Assist in scheduling of staffs according to projected staffing requirements • Coordinate respond to guests’ requests and complaints • Supplies of linen and mini bar in order to maintain sufficiency • Participate in opening a new hotel at Champs-Élysées

• Demonstrate product features to facilitate decision making • Presenting the product or service in a structured professional way face to face • Assisted in documenting sales and updating customer profiles