Qiana Johnson Email & Phone Number

Atlanta, GA, US

Dunwoody, Georgia, United States

• Provide logistical support for training initiatives
• Onboard, Reactivate and Offboard third party vendors
• Identify efficiencies within training programs, test, document, and implement
• Communicate Development Advisor assignments for new to role leaders and Leadership Development Associates
• Provide technical support for Virtual Training in both Skype and Zoom (VTF/ Producer)
• Co-Facilitate Onboarding for new employees with Human Resources (HR)

Dunwoody, Georgia, United States

• Provide input to ensure that teams consist of diverse, qualified individuals.
• Ensure that staffing needs are being met with a long-term strategy in mind.
• Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants.
• Create and implement end-to-end hiring processes to ensure a positive experience for candidates.
• Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers.

Illinois, United States

• Performance/task Analysis
• Summarize job task analysis findings
• Identify audience needs
• Assist with updating Training Needs Analysis & strategy presentations
• Coordinate training asset creation/review cycle Workday training plans
• Coordinate WalkMe rapid prototyping sessions

Dunwoody, Georgia, United States

• Assist team members with adherence to the agile theories, goals, and. practices
• Guide team members to execute current and future work while removing blockers
• Maintain product backlog
• Coordinate and facilitate standups and showcases

Dunwoody, Atlanta

• Provide logistical support for training initiatives
• Onboard, Reactivate and Offboard third party vendors
• Identify efficiencies within training programs, test, document, and implement
• Communicate Development Advisor assignments for new to role leaders and Leadership Development Associates
• Provide technical support for Virtual Training in both Skype and Zoom (VTF/ Producer)
• Co-Facilitate Onboarding for new employees with Human Resources (HR)

Dunwoody, GA

• Delivered both in person and virtually Onboarding, Preparing To Lead and Virtual Facilitation in Action classes
• Obtained data from multiple sources and created an Annual Onboarding reporting Process
• Tested and evaluated functionality of onboarding on Internal Systems
• Curated and documented content for Onboarding Reimagined as a project team member

• Supported Underwriters with File Development
• Processed functional entry, serviced, and rated knowledge on common policies and all assigned policy programs; handled routine and non- routine entries, transactions, and files
• Performed unique or special project work, Researched, and corrected routine system errors
• Performed premium breakdowns, electronically and/or manually calculated rates
• Prepared/typed and assembled routine policy forms, endorsements, and filings

• Reconciled Daily Premium Transactions totaling over $15 million per day.
• Responsibilities include identification and resolution of errors or discrepancies
• Trained reconcilers in East and West locations
• Developed training aids for use by colleagues within the enterprise
• Served as a departmental resource regarding internal training issues, compliance, workflow, and provided suggestions on changes to internal department procedures
• Fulfilled service level commitments to internal and external customers

• Exhibit knowledge of financial practices and principals.
• Exhibit effective communication skills.
• Exhibit/develop knowledge of computers, software applications, and keyboard skills.
• Exercise appropriate level of confidentiality regarding assigned duties and work assignments
• Develop cooperative working relationships with others and work to be an effective team member
• Meet deadlines for assigned responsibilities

• Provided training on scanning
• Maintained customer confidentiality
• Demonstrated flexibility by assisting other units/departments with their excessive workload
• Developed knowledge of multiple of internal systems needed to research customer payments
• Performed 10-key data entry functions by touch for numeric and alpha input

Duluth, Georgia

• Supported Agency Owner, organized conferenced and client meeting, created and maintained agency listing in FMLS and MLS.
• Drafts routine correspondence.
• Uses interpersonal and communication skills, oral and written, to interact with team members, clients, customers, courts and vendors in a professional manner.
• Participates in in-house training to continue development and expand legal knowledge.
• Uses strong command of grammar, punctuation, spelling and proofreading skills to produce accurate and professional work products.

Bachelor'S Degree, Integrative Studies

Minor in Leadership

Education record