Provide quality customer service over the phone to Maine’s citizens regarding the eligibility application process.Respond to questions and provide information about cases and available services.Assist client with reporting, eligibility, and compliance requirements.Update case records and complete documentation.Maintain a monthly call quality assurance of 98% or above, including case readings.

Call newly diagnosed cases and collect data on symptoms, exposures, and persons with whom they have been in contact while infectious.   Communicate with contacts in a professional and empathetic manner while maintaining emotional and cultural awareness.Provide cases and contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to social resources.Collect and record information into the database and assure the accuracy of data.

• Accurately verify patient information by interviewing the patient, recording vital signs, reconciling the patient's medications, allergies, and current problem list.• Record phone messages appropriately and return phone calls as required.• Schedule patient referrals and arrange procedures or laboratory services.• Update patient's medical records and complete insurance forms for billing.• Authorize drug refills to pharmacies.• Complete blood draws and injections for patients.• Prepare equipment and aid the physician during treatment and examination.• Produce and distribute correspondence memos, letters, faxes, and forms.

• Employed medical skills to provide support to patients and health care staff under the supervision of the site coordinator• Utilized EPIC medical record system, accurately recording patient information.• Assisted with performing screening and treatments by gathering information related to health maintenance, collecting specimens and documenting patient care.• Updated health maintenance at patient visit, accurately identify medication changes and update allergy information at each visit.• Monitored and communicated changes in patient condition, noting any concerns or observations to the physician.