Wonders is on a mission to revolutionize how restaurants operate by using the power of technology. Enabling restaurant owners to drastically improve their operations and increase profit through a multifaceted SaaS and voice ordering platform.-Led cross-functional teams to successfully establish the service mode and launch our first enterprise client from the ground up and assisted the sales team to close first batch of enterprise clients.-Managed a portfolio of 300+ accounts… Show more Wonders is on a mission to revolutionize how restaurants operate by using the power of technology. Enabling restaurant owners to drastically improve their operations and increase profit through a multifaceted SaaS and voice ordering platform.-Led cross-functional teams to successfully establish the service mode and launch our first enterprise client from the ground up and assisted the sales team to close first batch of enterprise clients.-Managed a portfolio of 300+ accounts. Strong relationships built with clients. Collaborated effectively with cross-functional teams to solve clients' issue creatively and efficiently.-Consistently achieved Top 1 performance regarding clients satisfaction, retention, referrals and product upsell. Generated 50% + of CSM team’s leads. Top 1 sales of Wonders Pay.-Managed clients' onboarding and served as the main point of contact between clients and the rest of the Wonders team-Achieved the highest NPS-Leveraged Customer Health analytics to identify customer expansion opportunities & churn risks.-Effectively solved ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources.-Collaborated with Marketing to grow library of customer testimonials.-Embraced & contributed to Customer Success team methodologies. Show less

CarMax is the nation’s largest retailer of used cars with more than 230 stores nationwide and has been recognized as one of the FORTUNE 100 Best Companies to Work For® - 18 years in a row!-Guided customers through the vehicle purchase and sales process, ensuring accurate completion of paperwork, while delivering iconic post-sales service in a fast-paced environment.-Supported the functions of all store departments and communicated effectively with business… Show more CarMax is the nation’s largest retailer of used cars with more than 230 stores nationwide and has been recognized as one of the FORTUNE 100 Best Companies to Work For® - 18 years in a row!-Guided customers through the vehicle purchase and sales process, ensuring accurate completion of paperwork, while delivering iconic post-sales service in a fast-paced environment.-Supported the functions of all store departments and communicated effectively with business partners.-Provided guidance, support, and coaching to improve new hires.-Achieved several rewards regarding accuracy and clients satisfication. Show less

Sesame technology which I co-founded was to execute Alibaba partnership B2B program and help clients develop e-commerce B2B business.-Architected sales and service strategy for scalable growth (focus on running marketing activities , cooperating with third-party service partners, operating business association and arranging weekly study meetings.-Created and maintained training materials, shared best practice, and mentored new hires, providing insights, innovative ideas and… Show more Sesame technology which I co-founded was to execute Alibaba partnership B2B program and help clients develop e-commerce B2B business.-Architected sales and service strategy for scalable growth (focus on running marketing activities , cooperating with third-party service partners, operating business association and arranging weekly study meetings.-Created and maintained training materials, shared best practice, and mentored new hires, providing insights, innovative ideas and solutions for enhancing overall performance. -Managed key significant accounts , and assisted new hires to close the deal. Show less

Alibaba has the world's largest online B2B marketplace (www.alibaba.com)-Identified and pursued new business opportunities and generated high-quality leads through proactive sourcing and prospecting effort.-Expanded customer base by placing 50+ cold calls daily and visiting 6+ key person of the company per day.-Delivered compelling presentations to executive leadership on-site. Pitched products/ service to top-level decision-makers from the… Show more Alibaba has the world's largest online B2B marketplace (www.alibaba.com)-Identified and pursued new business opportunities and generated high-quality leads through proactive sourcing and prospecting effort.-Expanded customer base by placing 50+ cold calls daily and visiting 6+ key person of the company per day.-Delivered compelling presentations to executive leadership on-site. Pitched products/ service to top-level decision-makers from the companies.-Consistently followed up with the prospects and converted them to clients. Achieved several Top Sales award.-Trained clients on use of website tools and resources and monitored client’s onboarding process to ensure client’s successful launch. -Acted as the primary point of contact for clients, proactively addressing their needs, concerns, and inquiries to ensure a positive experience and strengthen the relationship.-Identified upsell and cross-sell opportunities within existing client accounts, leveraging a consultative sales approach and collaborating with finance, logistics, and third-party service partners to upsell additional products or services that aligned with their needs and goals. Show less

-Invited 8+ prospective clients daily to visit gallery. Assessed client needs, introduced artworks and persuaded customers to purchase. -Communicated with clients regularly to establish positive long-term relationships and continusely upsold more artworks. Achieved several Top Sales rewards. -Largest deal on individual is ¥ 1M.

-Performed audit procedures and conducted tests to complete interim and final audits of client financial reports.-Analyzed corporate clients' financial statement, economic data and financial and cost control.