• Be responsible for the overall service delivery in assigned account;• Manage HPE/DXC onsite/offshore delivery resources to provide in-scope service to the client;• Motivate team and maintain team stability to achieve attrition target;• Conduct continuous service improvement review and define action items;• Drive business opportunity identification and identify resources to fulfill the demand;• Ensure project delivery quality and SLA fulfilment;• Be responsible for the account/department finance target fulfilment;• Be accountable for the customer satisfaction achievement and improvement;• Collaborate with interlocked parties (SAP, IMS team, project team, etc.) to ensure communication and operation efficiency;

Leads client and YiJi teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility generally includes interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Decisions can influence client plans, schedules and overall client satisfaction. Forms an appropriate team and manages project, preparing work plans, managing workload, tracking schedules, communicating status, and leading client negotiations, resulting in a successful engagement conclusion meeting the client satisfaction and profitability objectives.Responsibly for client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements expressed in approved service requests. Responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization. Incumbents are required to manage efforts of YiJi and client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client needs. Expert level knowledge is required across PM methodologies, emerging technologies and technical architectures pertaining to the client served, and the vision to influence the clients' actions. Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.Accountable for business unit, responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development.

Service Area Lead of Multiple National Clients (MNC), lead business management activities on a Multiple National Clients service area to ensure that client commitments and financial targets are met. Manage the business results and develop solutions to meet financial targets.Manage the business results, including contract fulfillment, project plans, milestones, deliverable and financial targets for multiple projects. Implement business processes and tools to track and forecast financial metrics accurately at strategic and tactical levels. Manage pre-engagement work which includes defining and closing opportunities, determining engagement scope, pricing and cost projections, securing funding and formulating initial solutions.Leads activities to support/advise sales leaders in developing business strategies to identify/address challenges and drive improvements in sales performance, maintaining a close working relationship with sales leaders and acting as their Trusted Advisor . Analyzes win/loss trends and integrates with results to identify actions to improve our win odds and sales results. Interfaces as needed within organizations in IBM to execute assigned responsibilities.Serve as the interface between client and IBM to get back more business, and makes decisions that can affect multiple projects and an entire account. Provide leadership to the project managers and teams and is an advocate for the performance of the project and metrics. Interact with the Project Managers and Professional Development Managers on staffing, employee performance, career advancement, skill development and recognition using the IBM HR policies and procedures.Creating, maintaining and improving business processes as well as implementing new processes and logistics set-upParticipating in world-wide engineering projects for designing new processes, making existing processes and systems more friendly and efficient

 Working closely with line management and executive teams and other functional areas to proactively address business issues related to workforce development and productivity. Providing advice and counsel on multiple initiatives (such as workforce optimization) and recommending solutions to complex employee relations and HR issues Through partnering with other HR functions, deploy and execute HR programs (such as compensation, benefits, workforce diversity) and strategy. Share information and assign work to link employees' work to IBM's strategy, market performance and local organization's goals.  Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction.  Identifying and Developing Talent, Recruitment of key persons, Leading change Strategic Planning and Decision Making, Developing and Managing training programs, Performance Consulting/ Coaching, Workforce Planning, Performance Assessment, Succession Planning/ Talent Management  Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs. Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements.  Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met.  Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance.  Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Lead in a manner that enhances IBM's climate and business results.

Responsibility: End to end execution of a consulting domain, from sales, through solution design, to delivery, and practice. leadership (perform and mentor) on consulting engagement pursuits, oversight of consulting engagement delivery, direction to teams of technically focused architects and service management consultants, practice leadership and capability growth, and administrative and operational required activities. Participating in client opportunity identification and qualification calls, understanding client needs and objectives, articulate and formulate solutions design for proposals and statements of work that align to the client needs while managing delivery risk and working with the sales team through deal progression and signing.Following the IBM Delivery Roadmap to successful project execution, includes staffing consulting project teams, assisting project leadership (i.e., project manager or engagement leader) in defining or modifying project approach and structure as necessary, deliverable review and participation in key project events as appropriate to help ensure Delivery Excellence.

 End to end execution of a consulting domain, from sales, through solution design, to delivery, and practice. leadership (perform and mentor) on consulting engagement pursuits, oversight of consulting engagement delivery, direction to teams of technically focused architects and service management consultants, practice leadership and capability growth, and administrative and operational required activities.  Participating in client opportunity identification and qualification calls, understanding client needs and objectives, articulate and formulate solutions design for proposals and statements of work that align to the client needs while managing delivery risk and working with the sales team through deal progression and signing.  Following the IBM Delivery Roadmap to successful project execution, includes staffing consulting project teams, assisting project leadership (i.e., project manager or engagement leader) in defining or modifying project approach and structure as necessary, deliverable review and participation in key project events as appropriate to help ensure Delivery Excellence

 Leading project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Managing project scope, cost, schedule, and contractual deliverable, which includes applying techniques for planning, tracking, change control, and risk management.  Managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer.  Providing day to day direction to the project team and regular project status to the customer.

Responsibility:Consultant, resolving technical issues

Tutored students for their SAP practice, homework. assisted lecturer for his classroom teaching

IT support of SAP R/3 SD and MM module