oversee warehouse operations, make sure SOPs are followed, liaise with customer during escalations, and develop and improve warehouse processes and procedures.Reduced shipment preparation time to up to 30% with improved accuracy by implementing a new report system that minimizes human input/eyeball checking.Takes part in key system migration projects/User acceptance testing to ensure thorough testing is done so that the team will smoothly transition to the new system.Organizes and leads warehouse trainings(refresher/new staff onboard).Making sure any new requirements from customer are acknowledged and implemented ASAP.Collaborates with the customer service team to manage expectations and queries from the different teams on customer’s site.