Qi Man Ang Email & Phone Number

Singapore

Singapore

• Managed event-day call center, addressing participant inquiries and providing real-time assistance
• Handled onsite and email participant inquiries with a focus on delivering excellent customer experience
• Coordinated with stakeholders on merchandise details, ensuring accurate tracking of registration trends
• Managed over 10,000 confidential participant records, ensuring compliance with data privacy standards
• Contributed to the planning and execution of large-scale events, including OCBC Cycle 2024, EY Dinner & Dance 2023, and PRURide 2023

Singapore

Singapore

• Provided professional customer service that was consistently praised by customers and supervisors
• Promoted food products confidently and effectively with advanced product knowledge
• Demonstrated patience and friendliness to hostile customers to achieve daily sales target
• Assisted in company's marketing activities & plans by using Canva and Photoshop to boost sales
• Accurately and efficiently process transactions, ensuring that customers quickly received their orders
• Entered daily sales reports into the system meticulously using Microsoft Excel for the company’s further research and analysis purposes

Singapore

• Served food to customers at one of Sushiro’s busiest outlets, providing friendly and professional customer service that was consistently praised by customers and supervisors
• Accurately and efficiently utilized Point-of-Sale (POS) system to process transactions, ensuring that customers quickly received their orders
• Handled all customer complaints and resolved all product order discrepancies

Singapore

• Accurately and efficiently utilized Point-of-Sale (POS) system to process transactions, ensuring that customers quickly received their orders
• Designated hostess for peak dining period and ensure seating arrangement was optimized efficiently
• Took reservations, managed a waiting list, bring guests to tables, take and serve orders to customers
• Assisted daily ordering of supplies and helped in preparation of food for the kitchen
• Worked in an environment where teamwork is crucial to achieve daily sales target
• Gave suggestions to food menu resulted in a 30% increase in sales in December and achieved Sales of the Year

Singapore

• Complied with quality assurance expectations and strict hotel standards and policies
• Handled customer complaints and resolved all product order discrepancies

Singapore

• Patiently provided recommendations to customers and was complimented for good service
• Handled customer complaints and resolved all product order discrepancies
• Worked in a fast pace environment and had to serve over 350 customers

Singapore

• Served food to customers at one of McDonald’s busiest outlets, providing friendly and professional customer service that was consistently praised by customers and supervisors
• Accurately and efficiently utilized Point-of-Sale (POS) system to process transactions, ensuring that customers quickly received their orders

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Netball Club

Diploma In Tourism And Resort Management With Merit

Activities and Societies: Business & Accountancy Student Envoys Ngee Ann Polytechnic Foundation Program Society Netball Club

Polytechnic Foundation Program (Pfp)

Activities and Societies: Netball Club

Gce 'N' Levels

Activities and Societies: Netball Club