Human Resources Diploma | Management Certificate 2017-2018Academic Highlights:• Created, presented team business case with key components including value proposition, competitor analysis, product delivery, financial analysis;• Developed conflict mediation skills through enactment, debriefing of variety of scenarios;• Identified market segments, industry, of leading public corporation; explained internal, external factors; analyzed, compared, computed ratios of two years’ financial data for corporation and its main competitor;• Analyzed as a team current challenges of retention at Manitoba company; developed recruitment and selection strategy, recommendations to improve retention;• Created comprehensive recruitment and selection toolkit including job posting, job description, interview questions, and offer letter for new hires;• Designed, aligned to market, and operationalized new compensation strategy for case study firm;• Analyzed, problem-solved case studies in context of employment labour standards, privacy, confidentiality, human rights legislation;• Engaged in culture shock, cultural awareness discussions and self-reflection; brainstormed, researched ways to assist newcomers in successful integration into Canadian workplaces;

- First point of contact for in-bound calls, emails, and in-house guests; responded to and followed up with inquiries through clear, concise language;- Addressed customer concerns, presented available options; implemented solutions to alleviate stress and remedy the situation to ensure a positive guest experience;- Skills demonstrated: active listening, emotional intelligence, follow-up.

- Set up room service trays to reflect brand standards;- Prioritized orders using FIFO to achieve maximum service and quality;- Maintained service area facilities to ensure compliance with health and safety; - Supported other food and beverage outlets through job rotation and as necessary;- Proficient in Micros POS and payment transactions;- Accustomed to fast-paced environments, intrinsically motivated to produce results, meet personal and organizational goals.