Advise PUC management on objectives related to IS and technologyDirect agency IS operationsSupervise IS sectionStrategic implementationProject administrationBusiness Continuity PlanningInformation Security Officer

Strategic Planning: Business Continuity Planning, agency server end of life purchase, and agency biennium budgeting,.Project Management: HP TRIM deployment (data collection, data analysis, presentation, design, configure, and deployment), HP TRIM and agency legacy customized application integration, new agency satellite office (network connection), agency Residential Service Protection Fund Lifeline automation process, agency move (VOIP switch over, hearing room audio equipment move), Cisco wireless access point installation and configuration, and agency server migration.Network admin: Firewall and switch configuration, server installation and configuration.SQL admin: installation, configuration, backup, restore, T-SQL scripting, and scheduling agent tasks.Telephone System admin: add, remove, and repair phones and ACD system by coordinating with DAS via phone and e-mail.Telecommunications Service Order (TSO): generate TSO for network drops, phone installs, and any telecommunications related items.Training: HP TRIM training for agency.

Computer Desktop Installation automation process: Microsoft Office 2000, 2003, and 2007 auto install process and deployment strategy; Symantec Ghost imaging process for the agency. These projects included designing the setup process, testing the install procedure, and deploying the final plan to agency computers.Vendor Communication: price gather and detailed technical information regarding agency equipment, is then used in other I.S. projects or for equipment purchase for agency employees.Computer Equipment Inventory: include purchasing, receiving, and inventorying of agency IS equipment.Project coordination: scheduled and administrated meetings for activePDF upgrade, Verizon Cisco SDN, Microsoft Terminal Services, and HP Storage projects.Help Desk: assistance to 130+ OPUC PC users; support ranging from telephone to desktop computers.Equipment Life cycle: benefits and cost of equipment information to the agency CIO with regards to Agency Business Continuity Plan, Information Systems' biennial budget, and I.S. strategic planning. All researches were done with minimal supervision.Domain admin: duties include reset passwords, create and remove users, changing user permissions, and disable accounts.Network admin: installing, and maintaining the agency network including blade servers, storage area network, tape backup library, firewall, and switches. Telephone System admin: Once the telephone system administrator retired, I took on the lead to coordinate add, remove, and repair requests of agency telephone system with ODOT and DAS. The communication between ODOT, DAS, and OPUC was through phone and e-mail communication.Telecommunications Service Order (TSO): I was solely responsible for the TSO once the TSO administrator retired and I provided training for a backup person to work on TSO.

Provides education and information to its members and Commissions about the uses and impacts of information technology. Attend periodic subcommittee meetings.

Managing the technology need of the Association.

Day to day computer hardware and software support for the Credence Hillsboro office in Oregon. Duties ranging from installing RAM and NIC to creating new images for computers.

Worked for Progressive Technology and CDI contracting with HP. Internal hardware sells and computer lab administration.