Lay Qin Yi Email & Phone Number

Kuala Lumpur, My

1. Review on auction accounts to ensure customers are well informed on the account status before we proceed to fix auction date. This is crucial as it acts as the last barrier of our recovery action in align with BNM Fair Treatment to Customer Guideline. In order to minimize the complaint from the borrower / customer, the process have been streamlined by provided the list of Promise To Paid accounts to be followed up by the officer incharge.2. Done UAT Maker Checker testing on DGI dividend crediting automation. This will reduce the time consumed to 30 minutes as previously it was done manually. 3. Relaunch Mortgage Impaired Loan ATP monitoring to expedite the recommence of legal action once Arrange To Pay lapsed.4. Schedule and Blast SMS to Impaired Loan Mortgage accounts. Managed to automate 3 SMS and proposed 2 new SMS to engage with customers. Proposed to compile sms blasting date from all bucket in calendar form for easier monitoring by management. With this practice, currently we managed to reduce our SMS costing by 35% compared to Dec 22. 5. Involved in PFS Credit Appreciation Day as part of the technical committee to support outstation live stream for the event6. Organized PFS Credit Nationwide CCPT Training and incharge of Marketing & Communication to the participants7. Assist Team Manager in preparing cross department & ad hoc reports for management purview. 8. Drafted the Repricing for Delinquent Mortgage Loan / Home Financing SOP in July 2022 9. Assist on the execution of Revised Mortgage Restructure & Reschedule Policy in Aug 2022

1. Understand details of how does Mortgage works from acquisition, drawdown and then payment.2. Familiarize the end to end MG Collection processes include Calling, SMS, letter, legal, Settlement plans etc.3. Familiarize how the Property foreclosure, pre and post auction process etc.4. Meet up with borrowers with the guidance from the Manager to understand borrowers' financial conditions and provide settlement solutions.5. To understand the end to end customer complaint management process6. Involved in Division CSR Committee that successfully raised RM140,695 for Charity Homes, Nursing Homes and Forest Research Institute Malaysian (FRIM) tree planting project

Collected data and update database on international rating. Involved in the publishing of Sukuk Wakala Global 2021 by performing task such as preparing checklist and event booklet. Involved in the preparation of Fiscal Outlook 2022 by updating related databases. Involve in setting up database for the newly formed Investor Relationship Unit.

Assist director in HCIA issues. Created a HCIA drive and standardize all the tasks with SOPs to smoothen the administrative work. Initiated probation modules for incoming council to enable them to familiarize with AMEU before succession period. Took the initiative to learn more from other departments, such as being in secretarial team for AMEU Economics Summit 2020 and took part in content research for AMEU Webinar.

Kuala Lumpur, Malaysia

Major based in HR and Admin Department. Involved in admin work such as reply emailsand prepare leave application form. Involved with clerical work in Accounting Department. Involved in Reward and Recognition Ceremony as one of the emcees.

Bachelor'S Degree, Economics, 3.64

Activities and Societies: Vice Secretary/Academic Development Executive- Faculty of Economics and Management Student Association, Academic.

Spm, Stpm, 3.83

Activities and Societies: President- Pre-university Consumer's Club, Vice President- Chinese Association, Troop Leader- 45th troop of Zon.