Customer-focused professional with 1 year of experience in account management and customer service. Proven expertise in resolving complex inquiries, delivering personalized solutions, and enhancing customer satisfaction. Skilled in building strong relationships and driving customer loyalty in fast-paced environments.• Amplified social media engagement by strategically curating content and driving campaigns, resulting in a 40% increase in follower growth and a 30% boost in engagement… Show more Customer-focused professional with 1 year of experience in account management and customer service. Proven expertise in resolving complex inquiries, delivering personalized solutions, and enhancing customer satisfaction. Skilled in building strong relationships and driving customer loyalty in fast-paced environments.• Amplified social media engagement by strategically curating content and driving campaigns, resulting in a 40% increase in follower growth and a 30% boost in engagement rates. • Transformed raw footage into compelling visual narratives using advanced editing techniques, reducing production time by 20% • Consistently scheduled and optimized content posting to align with platform algorithms, driving a 35% increase in audience engagement and reach. Show less

Built customer confidence by actively listening to their concerns and giving appropriate feedback.Built and maintained effective relationships with peers and upper management.Offered exceptional customer service to differentiate and promote the company brand.Assisted customers on calls when customer requested.Followed KPI and closed all the chats under the SLA required.

During my tenure at Flipkart, I developed a strong foundation in managing diverse customer inquiries, troubleshooting product and order-related issues, and ensuring timely and effective resolutions. I consistently exceeded performance metrics, including response times and customer satisfaction scores, while also maintaining a professional and empathetic approach in every interaction. I collaborated with various internal teams to resolve escalations, showcasing my ability to navigate… Show more During my tenure at Flipkart, I developed a strong foundation in managing diverse customer inquiries, troubleshooting product and order-related issues, and ensuring timely and effective resolutions. I consistently exceeded performance metrics, including response times and customer satisfaction scores, while also maintaining a professional and empathetic approach in every interaction. I collaborated with various internal teams to resolve escalations, showcasing my ability to navigate cross-functional environments and deliver seamless support.Reinforced customer trust by addressing concerns through active listening and tailored feedback, achieving a 95% customer satisfaction score. Cultivated strong relationships with peers and senior management, contributing to a 30% improvement in team collaboration and project delivery. Delivered exceptional customer service to elevate brand perception, leading to a 20% increase in repeat business and referrals Resolved customer inquiries via phone, meeting a 98% first-contact resolution rate and minimizing escalation cases. Show less