Software Engineering Manager
Current➤ Promoted multiple times into technical leadership roles. Balanced being an individual contributor with mentoring other engineers on Domain-Driven Design and clean code best practices through peer reviews and pair programming.➤ Managed a team of four full-stack software engineers as part of a 10 person tech team.➤ Architected and implemented a custom ecommerce cart platform from the ground up for the Direct to Consumer sales channel. Modernized tech infrastructure and streamlined checkout, increasing conversion rates by 22% and supporting 300k weekly users with $50M+ in annual revenue.➤ Built custom subscription rebill engine with advanced dunning management, customer dashboard, reactivation wizard, and cancellation downsell flow. Reduced involuntary churn and increased annual DTC revenue by $11M.➤ Iteratively collaborated with product managers in an agile environment to translate high-level requirements into detailed technical design documents.➤ Led the technical migration to NetSuite ERP, including 31 custom data flows in Celigo iPaaS between four sales channels and two third-party logistic centers, resulting in higher operational efficiency. ➤ Built a sales channel admin console for managing orders, customers, subscriptions, coupons, items, and more. Used daily by most internal teams across the organization.➤ Designed and developed a customer loyalty product which increased customer retention rates and incentivized conversions.➤ Integrated with Braintree payment processor to support tailored payment method management and high volume ordering while complying with PCI regulations.➤ Implemented a business intelligence dashboard to monitor and report on suspected e-commerce fraud.➤ Automated builds, tests, and deploys using Jenkins, Ansible, GitHub, and AWS Lambda functions.➤ Containerized applications and resources into a microservice architecture using Docker and AWS ECS.
