I worked as a Learning and Development Co-op to create onboarding and product release learning courses for Customer Success and Sales members at Trulioo.Main responsibilities & skills:- Instructional Design & Learning Strategy: Developed learning modules and lessons using effective instructional languages, accessible videos & design, clear course structure, and related assessment exercises - Collaborate with team members on multiple projects using Excel, Google Jamboard, JIRA & Confluence- Organized a co-op social event for 40 co-op students at Trulioo- Synthesized feedbacks and self-reflection forms to improve course content, as well as summarizing technical & complex content to create function-focused lessons- Collaborated with team leads and managers to identify learning needs and suitable learning assessments - Summarized learning progress and created team & individual learning reports

I was selected as one of 30 students around the world to join the EPFL Tech4Impact challenge, focusing on creating solutions to social issues. Our team created a proposal to address the issue with Incentive in doing social work. Main responsibilities:- Performed market research & competitive analysis to understand the current landscape of social rewards, available solutions, and other similar players in the field - Led a team of 3 other students to create a project proposal, product prototype, consumer profiles, and pitch deck to present ideas to judges and NGO partners- Participated in multiple learning lessons on social impact

The Social Innovation Academy aims at providing pro-bono consulting experiences for students who are passionate about social impact. I worked in a team of 4 students and 1 advisors to consult 2 social enterprises on their business challenges. Main responsibilities:- Conduct market and industry research to create business model canvas and marketing materials for Share Reuse Repair Initiative to call for funding and improve their stakeholder management process- Created a go-to-market product report, a market research survey, and stakeholder interview for Mission Possible to diversify their funding stream

The Intergrated Renewal Program unites the Student Academic Systems Initiative (SASI) and the HR/Finance Renewal Program to replace UBC's SIS (student), HRMS (HR) and FMS (finance) core systems with Workday. Main responsibilities and skills:- Coordinated and managed training schedule for UBCO portfolio- Provided technical support to train 150+ UBCO Staff and Faculty on Human Resources and Finances business processes via 21 webinar & workshop sessions - Created presentation slides and presented the training information to engage UBCO Staff and Faculty in the training timeline- Co-led a video production project that created 30+ interactive vi video tutorials as learning resources for the community using Camtasia- Collaborated with SME, UBC specialists, Deloitte consultants and 7 other learning rovers to create 15 interactive learning courses for end-users on Canvas - Edited around 200 job aids on Wordpress to support learning needs

Research Assistant at UBC Center for Infant Cognition, which aims to understand the development of moral and social behaviours in infants. Main responsibilities:- Developed customer service and communication skills by doing outreach to families with babies to participate in the centre's research - Improved detail-oriented skill by using Jhab (program to measure infant looking time in videos) to capture the real-time data for research- Gained insights into infancy research by recording data into the system based on the given hypotheses and conditions

I worked with the Records team, which manages all the information of alumni, donors, and stakeholders at UBC. Main responsibilities: - Managed a database called LINKS, which records millions of UBC alumni, donors, and stakeholders' profiles- Researched and replaced invalid addresses for those records per month- Researched and designed an address template for Vietnamese and Thailand to increase the system proficiency

The Canadian Cancer Society is a national, community-based organization of staff and volunteers whose mission is the eradication of cancer and the enhancement of the quality of life of people living with cancer. Main responsibilities:- Improved time-management, prioritizing and organizational skills by simultaneously supporting two campaigns: Door-to-Door and Relay for Life- Managed a database of 3000+ donor records to facilitate the process of reaching out to more donors in the area- Acquired the banking process within a short period of time to support Door-to-Door banking day which earned $20K+ CAD for the organization- Collaborated with managers to facilitate a more inclusive volunteering program, especially for volunteers over 60 years old