Qori (Corey) Mysse (Mice-Ee) Email & Phone Number

Chickasha, Ok, Us

Oklahoma City, Oklahoma, United States

Provide day-to-day support to the organization's end user desktop computers, printers, phones, mobile devices, and software. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of responsibility include but are not limited to assisting other IT departments with various tasks, providing Time and Attendance support to external customers as needed, and support of Audio/Visual equipment such as projectors and sound systems.RESPONSIBILITIESDesktop AdministrationProvide support for Windows workstations, various peripherals, and VOIP phonesPerform hardware and software installation, upgrades and configurationAdhere to company procedures for hardware/software requests and installsProvide problem diagnosis and resolution for hardware and software problemsInstall all peripheral components such as printers, scanners, phones and disk drivesAnswer inbound technical support calls and emailsProvide telephone, in-person, and remote support to end-usersCoordinate activities with other departments as neededSupport corporate owned mobile devicesTroubleshooting of LAN/WAN connectivity issuesProvide accurate and timely logging of problemsEscalate issues as neededWork with vendor, software provider, and manufacturer support as neededMonitor ticketing system and complete tickets in a timely mannerImage new and existing desktop systemsMaintain proper inventory of corporate assetsProvide updates, status information, and completion information to manager and/or users as neededSupport corporate audio/visual equipmentTravel between remote sites to perform assigned duties

Broken Arrow, Oklahoma

• Accountable for managing team members with high profile clientele, signs and graphics procedures, shipment regulations, workflow, cash management, and opening/closing store requirements. • Well versed in installing computers with proprietary FedEx Office software which includes Imaging/Re-imaging computers, networking, and finding printer’s domains.• Reviewed customer orders and manually entered data into a centralized database.• Facilitated software and hardware replacements and upgrades.• Updated and properly maintained all computer hardware.• Coordinated with Field Operations and vendors to ensure compliance with corporate standards.• Troubleshooted and escalated technical issues to ensure resolution in a prompt manner.• Observed workflow of multiple stores and coached to improve efficiency.• Provided customer service, including anticipating customer needs, suggesting alternatives and problem solving said needs.• Acted as a resource to troubleshoot customer problems using extensive knowledge of solutions and resources.• Consulted with customers regarding the benefits of FedEx Office technology.• Trained team members on technology systems, tools, and workflow.• Cross-trained and coordinated scheduling with team members to ensure seamless service.• Over saw large-volume printing, editing customer documents when needed, and directing work flow for the next shift.

Bachelor'S Degree, Management Information Systems

Associate'S Degree, Management Information Systems