Quan Quan Nguyen Email & Phone Number

Focus areas in growth design: sign up optimization, subscription, and retention

- Oversaw collaboration with new product teams to establish project timelines, define design scope, & identify success metrics to be tracked in Gainsight & user research- Led redesign of 2 products (parent engagement app & student wellness insights) to increase user efficiency, navigation, and usability based on conducted UX- Created new iOS & Android mobile component library guided by HIG and Material Design recommendations

Boston, Massachusetts, United States

Customer data platform: Unify customer data from multiple sources into a single, persistent customer ID enabling machine learning insights and segmentations- Collaborated with cross-functional teams to design machine learning feature, increasing customer value & put product on par with other competitor- Designed self-service feature for users to create & configure output connectors and system user credentials, alleviating workload on support team and increasing flexibility and… Show more Customer data platform: Unify customer data from multiple sources into a single, persistent customer ID enabling machine learning insights and segmentations- Collaborated with cross-functional teams to design machine learning feature, increasing customer value & put product on par with other competitor- Designed self-service feature for users to create & configure output connectors and system user credentials, alleviating workload on support team and increasing flexibility and customization for end usersCampaign studio: multi-channel marketing automation -Facilitated cross-functional alignment on strategy direction and product & user requirements among key stakeholders for MVP designs (wireframes, end-to-end user flows, high fidelity designs, & prototypes)Other notable projects:-Inserting custom objects in email builder & importing and mapping external items to custom objects in-product- Provide more transparent, reliable, and visible entitlement usage data to increase customer trust in our product and company Show less

Boston, Massachusetts, United States

Applying UX practices to develop user personas, create task flows, and map out user journeysRecruiting, communicating, & collaborating with healthcare stakeholders to design a mental health navigation toolFacilitating focus groups in workshops to collect user researchSynthesizing user research & visualizing data to inform design

•Spearheaded with lead UX designer in applying adaptive design processes; created Design System and component library in Figma •Created iterative designs and prototypes from concept design to iOS/Android product launch of features for B2C mobile app using brand guidelines •Mapped task flows of various features of app to optimize user experience and flow

•Conducted user research to inform design and content of various landing pages for B2B client projects •Produced low-fidelity iterations of web landing pages using Webflow •Designed and created low-fidelity prototype of internal scheduling too

• Analyzed user interaction using heat maps and live recordings (Lucky Orange); applied synthesis to improve web user experience •Conducted comparative market assessment to inform potential design solutions for a converting landing page •Iteratively produced sketches and low-fidelity designs of landing page for new skincare product line

Greater Philadelphia Area

- Administering standardized healthcare questionnaires and interviews to addiction patients in study- Performed physiological data collection (carbon monoxide, breath alcohol, urine drug screen, blood pressure), data entry, and data control of patients- Utilization of ACCESS database system to schedule appointments, contact patients, and subject recruitment etc.

Greater Philadelphia Area

Prepared plasma DNA from bacterial culturesScreened shRNA libraries to make lentivirus and knockdown different cytoskeletal proteins Evaluated results by performing protein characterizations Contributed to overall lab objective of examining protein localization

Philadelphia, Pa

Managed sales analytics to sustain Princeton Reviews' marketImplement promotional tactics to improve company partnerships, sales, and interestRestructured and maintained organizational system of demands from company’s partnershipsMarket college aid and testing prep products to diverse student population

Pondicherry, India

Collaborated with eye doctors on methods to improve efficiency and accuracy of information to patients; Interviewed physicians & patients to iterate solutions; Designed standardized protocols for counselors and patients; Drafted award submission papers for hospital

Bachelor Of Arts (B.A.), Biological Basis Of Behavior (Neuroscience/Psychology)

Activities and Societies: Penn Service Link, QuestBridge Scholars, Alpha Phi Omega, PennFirst, Vietnamese Student Association, Timmy.

Education record

Education record

Activities and Societies: Varsity Tennis Varsity Swimming Key Club National Honors Society Orchestra