Q Chen

Q Chen Email and Phone Number

Director, Product Marketing @ Carta
California, United States
Q Chen's Location
San Francisco Bay Area, United States, United States
About Q Chen

Software engineer turned product marketer with 12 years of B2C and B2B experience in launching new products, driving awareness and retention, and delivering quantifiable business results. Successful track record of driving product adoption through customer-centric marketing in consumer, healthcare and SaaS. Proven ability of bringing compelling messaging to life with effective storytelling and content.Specialities: B2B & B2C Marketing | Product Marketing | Marketing Strategy | Product & Service Launch | Integrated Campaign | Digital & Social Marketing | Global Activation |Insights & Analytics | Market Research | Creative Campaign Development | Team Development | Brand Management | Project Management | P&L Management

Q Chen's Current Company Details
Carta

Carta

View
Director, Product Marketing
California, United States
Website:
gusto.com
Employees:
1
Company phone:
(800)936-0383
Company email:
support@gusto.com
Q Chen Work Experience Details
  • Carta
    Director, Product Marketing
    Carta
    California, United States
  • Gusto
    Sr Director Of Product Marketing
    Gusto May 2024 - Present
    San Francisco, California, Us
  • Bill.Com
    Director Of Product Marketing
    Bill.Com May 2022 - Jun 2024
    San Jose, Ca, Us
    • Acting as GM of the accounting channel, representing 30% of BILL’s total business; grew accounting channel ARR by 25%, outpacing company growth by 3X• Defined customer segmentation, buyer persona, and messaging framework• Revamped pitch deck and customer onboarding experience• Led pricing and packaging strategy and execution• Launched product features that generated step change to X-Sell and platform selling• Influenced product roadmap and lead short/long term business strategy development• Cross-functional leadership across Product, Growth Marketing, and Sales• Coached and managed a PMM team
  • Plaid
    Product Marketing Lead
    Plaid Jul 2020 - Feb 2022
    San Francisco , California , Us
    • Grew ARR of 4 core products, representing 50% of Plaid’s total business, by developing GTMstrategies and driving product roadmap; launched organic and paid campaigns and revamped sales enablements to drive top-of-the-funnel and funnel conversion • Increased “Investments” product ARR by over 170% by influencing product roadmap, identifying customer segmentation, improving retention and enhancing customer support, and launching campaigns across SEM and paid social• Grew ARR of “Auth”, “Balance”, and "Identity” products by 20% and increased product adoption by creating strong value-based messaging, launching new features, owning Sales training and customer webinars • Improved conversion metrics for every stage of the funnel
  • A3Ventures
    Director Of Product Marketing, Autonomous Vehicles
    A3Ventures Jan 2018 - Jul 2020
    Berkeley, California, Us
    • Launched 3 products in 18 months and grew venture YOY revenue by over 400% through developing a comprehensive GTM strategy and executing an integrated marketing plan that drove product awareness and pipeline• Accelerated business performance by developing differentiated product positioning, value proposition, and messaging based on deep understanding of the industry and competitive landscape• Developed market segmentation and tailored marketing approach for each segment. Crafted customized messaging for each buyer persona to support Sales• Improved product-market-fit by collaborating with Product Mangers to refine product features, pricing strategy, and bundled offerings • Established a sales enablement library, including pitch decks, collateral, fact sheets, FAQs and videos
  • Sutter Health
    Senior Product Marketing Manager
    Sutter Health Jul 2016 - Jan 2018
    Sacramento, California, Us
    • Developed long-term growth strategy for Sutter Health’s largest service line, Primary Care, by building product roadmap, developing positioning through qual and quant consumer research, and implementing patient acquisition and retention strategies• Re-launched Sutter Health’s “Video Visits” web/mobile application by collaborating on UI/UX design with Product team, developing digital campaign strategy, and planning A/B testing to optimize creatives and messaging• Led strategic planning and creative execution of new marketing campaign by briefing creative and media agencies, collaborating with internal cross functional teams, and turning consumer insights into actionable creative feedback to optimize campaign results
  • The J.M. Smucker Company
    Product Marketing Manager -- Meow Mix
    The J.M. Smucker Company Jun 2015 - May 2016
    Orrville, Ohio, Us
    • Successfully launched Irresistibles® cat treats with year one sales of $30M and brought in 8% new category consumers, significantly outperformed competitions in trial and repeat rates• Led national campaign development for Irresistibles® launch by briefing creative and media agencies, turning consumer research insights into actionable creative feedback, and overseeing campaign asset production across TV, digital, social, PR and promotions• Developed a compelling B2B selling story for Irresistibles® launch resulting in overachieving distribution targets by 31% across all retail channels
  • The J.M. Smucker Company
    Senior Associate Product Marketing Manager - Meow Mix
    The J.M. Smucker Company Aug 2014 - Jul 2015
    Orrville, Ohio, Us
    • Launched “It’s Meow Time” campaign across digital, social, PR and search, generating over 7 million views and improved digital marketing ROI by 38%• Launched new Meow Mix Dry packaging including nutritional claims research, communication hierarchy update and packaging redesign, and further improved brand loyalty
  • Unilever
    Associate Product Marketing Manager - Klondike
    Unilever Jul 2013 - Jul 2014
    Blackfriars, London, Gb
    • Led “Klondike Celebrity Challenge” campaign resulting in a 126% increase in Twitter fans, a 16% increase in Facebook fans, and a re-energized “What would you do for a Klondike bar” creative platform• Developed channel and customer specific product offerings resulting in $600K incremental sales in2013 and projected $1M incremental sales and 14% margin improvement in 2014
  • Unilever
    Associate Product Marketing Manager - Dove Global
    Unilever Mar 2011 - Jul 2013
    Blackfriars, London, Gb
    • Led $165M global growth by simultaneous launching Dove’s Go Fresh and Purely Pampering bars across NA, EU & LATAM• Executed global Dove Bar packaging redesign with projected $65M sales in year one while continuing to build brand equity
  • Bath & Body Works
    Associate Product Manager
    Bath & Body Works Mar 2010 - Mar 2011
    Columbus, Ohio, Us
    Responsible for launching new products by developing innovation strategy, launch cadence, design and fragrance concepts; and managing cost, margin and launch timelines
  • Invision Inc.
    Software Engineer
    Invision Inc. 2000 - Jul 2009
    New York, Ny, Us
    Coded the company's first BI product and supported sales and training

Q Chen Education Details

  • Nyu Stern School Of Business
    Nyu Stern School Of Business
    Entrepreneurship
  • Dickinson College
    Dickinson College
    Computer Science

Frequently Asked Questions about Q Chen

What company does Q Chen work for?

Q Chen works for Carta

What is Q Chen's role at the current company?

Q Chen's current role is Director, Product Marketing.

What schools did Q Chen attend?

Q Chen attended Nyu Stern School Of Business, Dickinson College.

Who are Q Chen's colleagues?

Q Chen's colleagues are Neela Balkaran, Maygan Shippee, Sean Kelley, Kadircan Özdemir, Jessica T., Maggie Hancock, Inibehe Dickson.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.