Andre M Email and Phone Number
The Mamba Mentality Meets Reputation Management: 20+ Years in QSR ExcellenceAfter 20+ years in the quick-service restaurant (QSR) industry, one thing is crystal clear: Reputation is everything. 🌟 It’s not just about serving food—it’s about how your brand shows up online, how your customers feel, and how the market perceives you. In today’s world, mastering reputation management isn’t optional—it’s the lifeline for long-term success.I’ve had the privilege of working with some of the biggest names out there: Checkers, Burger King, Arby’s, Steak ’n Shake—you name it, I’ve been in the trenches. Each brand came with its own challenges, but the mission was always the same: Boost reviews, protect the brand, and maintain a strong online presence. Because at the end of the day, that’s what drives people through your doors.What’s the secret sauce? It’s a relentless focus on reputation management and an unwavering commitment to the Mamba Mentality—that relentless pursuit of excellence. Responding to every review, improving customer service, and training staff to deliver nothing less than 5-star experiences—these are the building blocks of a powerful, positive reputation. 📈 I’ve seen businesses increase their sales by as much as 36%, just by sharpening their reputation strategy.At QSR 911, powered by CGlass Solutions, we don’t just put out fires. We prevent them. We’re here to elevate your brand, help you take control of your online presence, and show you how to make small, strategic changes that lead to big, lasting results.Your reputation can make or break you in this industry—period. One bad review or a lack of engagement can tank a brand overnight. But with the right tools, strategies, and mindset, you can turn things around fast and set yourself up for long-term success.Are you ready to take your QSR to the next level? Let’s connect and discuss how QSR 911 can help you own your reputation and dominate your market. 💬Specialties: • Monitoring online mentions • Managing reviews (Google & Yelp) • Search Engine Optimization (SEO) • Content creation & promotion • Social media management • Crisis management • Building & protecting brand identity • Remote restaurant recruiting#MambaMentality #ReputationManagement #QSRExcellence #CGlassSolutions #QSR911 #BrandProtection #OnlineReputation #CustomerExperience #Leadership
Qsr 911 - Fast Food Focus(F3)
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Founder And Executive Host Of The Billionaire Gm Circle™ Powered By Qsr 911™ And A Coffee And ConvoQsr 911 - Fast Food Focus(F3)United States
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Director Of Reputation ManagementCglass Solutions Jan 2022 - PresentUnited StatesAfter 20+ years in the quick-service restaurant (QSR) industry, I’ve learned that reputation is everything. 🌟 Success isn’t just about serving food—it’s about how your brand is perceived online, and that’s why mastering reputation management is critical for long-term growth.From Checkers to Burger King, Arby’s to Steak ’n Shake, I’ve worked with some of the biggest brands in the game. Each brought unique challenges, but the goal was always the same: boost reviews, protect the brand’s image, and maintain a strong online presence.The secret sauce? A relentless focus on building and managing your reputation. Whether it’s responding to reviews, improving customer service, or creating an easy review process, every move matters. 📈 Small changes, like proactively asking for reviews or training staff to deliver 5-star service, can lead to big results—both in sales and in your review ratings.I’ve seen firsthand how businesses can boost their Google and Yelp reviews, improve brand perception, and increase sales—by as much as 36%—with the right reputation management strategies. Your customer engagement, staff training, and service standards all directly impact how your brand is perceived.Now, my mission is to help franchise owners protect and elevate their reputations. In today’s competitive market, a poor review or lack of engagement can hurt your brand fast. But with the right reputation management tools and strategies, we can turn that around and drive long-term success.Let’s improve your online reputation and increase your 5-star reviews. With the right approach, your business can thrive in both customer perception and profitability. 🏆Ready to fix your reviews and boost your brand’s image? Let’s connect. 💬 -
Managing PartnerSteak N Shake 2021 - 2022Greater Columbus AreaAs a Managing Partner at Steak ‘n Shake, I led multiple restaurant locations to success through strategic leadership, operational excellence, and a strong focus on customer satisfaction. I managed all aspects of the business, from financial oversight to team development, ensuring efficient operations and high-quality service. My role involved driving revenue growth, reducing costs, and maintaining compliance with health and safety standards, contributing to the brand’s overall success.Key Responsibilities and Achievements: • Leadership & Team Development: Recruited, trained, and developed managers and staff, creating a positive work environment that fostered growth and high performance. Implemented training programs that reduced turnover and enhanced service quality. • Operational Excellence: Oversaw daily operations to ensure consistent food quality, service, and cleanliness. Streamlined processes to improve efficiency, reduce waste, and lower costs while maintaining high standards. • Customer Experience: Led initiatives to improve customer service, resulting in increased loyalty and repeat business. Addressed customer feedback promptly to maintain high satisfaction levels. • Financial Management: Managed budgeting, forecasting, and financial analysis to optimize expenses and maximize profitability. Developed strategies to achieve financial targets consistently. • Health & Safety Compliance: Ensured compliance with health and safety regulations, maintaining a safe environment for customers. Conducted regular inspections and training to uphold food safety standards. • Strategic Planning & Growth: Identified growth opportunities and implemented initiatives to increase market share and brand visibility. Adapted to changing market conditions to ensure sustained business success. • Community Engagement: Engaged with the local community to enhance reputation I am passionate about the restaurant industry and committed to achieving excellence in operations . -
General ManagerArby'S 2020 - 2021North Carolina, United StatesAs a General Manager at Arby’s, I lead the charge in delivering high-quality food and exceptional service to our guests. My focus is on managing all aspects of restaurant operations, from team leadership to financial performance, while ensuring a positive dining experience that keeps customers coming back. I’m committed to building a motivated team, driving sales growth, and maintaining our high standards of quality and service.Key Responsibilities: Manage daily operations to ensure a smooth, efficient, and profitable restaurant. Recruit, train, and develop a team of employees who are passionate about providing excellent customer service. Ensure compliance with all health, safety, and food quality standards. Drive sales through local marketing efforts and superior customer service. Monitor financial performance, control costs, and implement strategies to achieve business goals. Respond to customer feedback and resolve any issues to maintain high levels of satisfaction. -
Multi Unit ManagerCookout! 2016 - 2020South Carolina, United StatesAs a Multi-Unit Manager at Cook Out, I successfully led and managed multiple restaurant locations, driving operational excellence and delivering exceptional customer service. My role involved overseeing daily operations, training and developing store managers, ensuring compliance with health and safety regulations, and fostering a positive work environment. I focused on enhancing customer satisfaction and maximizing profitability through strategic planning and effective team management.Key Responsibilities and Achievements: • Leadership & Team Development: Recruited, trained, and developed high-performing teams of store managers and staff. Fostered a culture of teamwork and growth, resulting in improved employee retention and performance. • Operational Excellence: Ensured all locations met and exceeded Cook Out’s high standards for food quality, safety, and cleanliness. Implemented systems to monitor and improve operational efficiency, reducing costs and increasing productivity. • Customer Experience: Led initiatives to enhance the customer experience, resulting in increased customer satisfaction scores and repeat business. Successfully handled customer feedback and resolved issues to maintain a high level of service. • Health and Safety Compliance: Implemented and enforced strict health and safety protocols across all locations, especially during the COVID-19 pandemic, ensuring compliance with all local, state, and federal regulations. • Sales and Profitability: Analyzed financial data and developed strategies to increase sales and control costs. Consistently met or exceeded revenue targets through effective management and promotional activities. • Community Engagement: Engaged with local communities through various initiatives, strengthening Cook Out’s brand presence and fostering customer loyalty. • Adaptability & Problem-Solving: Demonstrated flexibility in adapting to changing regulations and market conditions. Developed action plans to address. -
General ManagerLittle Caesars Pizza 2015 - 2017South Carolina, United StatesAs a General Manager at Little Caesars, I was responsible for overseeing all aspects of the restaurant’s operations. My role involved leading a high-performing team to consistently deliver great-tasting pizza and outstanding service to our customers. I focused on driving sales growth, managing costs, and ensuring that every guest left satisfied.Key Responsibilities: Managed day-to-day operations to ensure a smooth, efficient, and profitable restaurant environment. Hired, trained, and led a team of employees, fostering a positive and productive work culture. Ensured compliance with health, safety, and food quality standards. Implemented local marketing strategies and community engagement initiatives to boost sales. Oversaw financial performance, controlled expenses, and worked towards achieving revenue targets. Handled customer feedback and resolved issues promptly to maintain high levels of customer satisfaction. -
General ManagerCheckers & Rally’S Drive-In Restaurants 2011 - 2016Florida, United StatesAs a General Manager at Checkers, I was responsible for overseeing all facets of restaurant operations, from staffing and customer service to financial performance and quality control. My role centered on creating a high-energy environment that delivered great-tasting food and exceptional service while driving sales growth and maximizing profitability.Key Responsibilities: Managed daily restaurant operations to ensure efficiency and profitability. Recruited, trained, and led a team of employees, fostering a collaborative and high-performance culture. Ensured compliance with all health, safety, and food quality standards. Developed and executed local marketing strategies to drive sales and customer engagement. Monitored financial performance, managed costs, and implemented strategies to achieve revenue goals. Responded to customer feedback and addressed issues quickly to maintain high satisfaction levels. -
General ManagerBurger King 2005 - 2011Miami, Florida, United StatesAs a General Manager at Burger King, I was responsible for leading all aspects of restaurant operations to ensure a consistently high-quality experience for both customers and team members. My role involved overseeing staffing, customer service, financial performance, and maintaining operational excellence to drive sales and profitability.Key Responsibilities: Managed all daily operations to ensure smooth, efficient, and profitable restaurant functioning. Recruited, trained, and developed a team of employees, fostering a positive and motivated work environment. Ensured compliance with all health, safety, and food quality standards. Executed local marketing strategies and promotions to boost sales and enhance brand presence. Analyzed financial performance, controlled costs, and implemented strategies to achieve revenue and profit targets. Addressed customer feedback and resolved issues promptly to maintain high levels of customer satisfaction.
Andre M Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Andre M
What company does Andre M work for?
Andre M works for Qsr 911 - Fast Food Focus(F3)
What is Andre M's role at the current company?
Andre M's current role is Founder and Executive Host of the Billionaire GM Circle™ Powered by QSR 911™ and A Coffee and Convo.
What schools did Andre M attend?
Andre M attended Southern New Hampshire University.
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