Multi-Unit Manager

• Promoted from store manager to District Manager• Took an underperforming store (negative 10% comp growth) within 2 years made it posive 6%• Assisted Regional Director with overseeing 8 stores for 12 months while there was no District Manager• Certified Training Manager: responsible for training districts internal promote to Assistant Manager and external hires for Assistant and Store Manager posistions.• Responsible for all daily operation of store

• Responsible for the daily operation of the University Avenue Starbucks, including all hiring and training of partners.• Designated “Manager Coach Mentor” for inside and outside Management candidates. Over 15 managers’ have been successfully trained and deployed to other stores.• Responsible for leading a team of 25 employees and managing them so as to ensure successful customer satisfaction. • Increase sales 27% in my tenure. • Turned around two under performing stores.• District recruiter for 11 stores,Classroom facilitator for classes such as: introduction to Starbucks and Serve Safe Food Certification. • Assist other stores as the “district labor management specialist”. • Act as a mentor and trainer to new store managers and assistant manager trainees.

• Responsible for running the Daily Operation of the restaurant.• Order and receive all inventories for the entire operation.• Responsible for managing and scheduling 16 employees within the Cupertino location. • Responsible for the Profit and Loss and budget control within the specific location.• Ensure product quality and consistency throughout store while provide the utmost in satisfaction to the customer. • Winner of Bagel Box contest – improved sales 50% over last year’s numbers

• Oversaw daily operation of all three restaurants in New York City. • Provided leadership and direction to restaurant managers and employees.• Controlled and directed the activities of managers and employees to ensure restaurants were properly staffed. Created budgets and analyzed P&L’s to ensure profitability.• Established relationships with vendors and ensured proper food costing and ordering for each restaurant.• Ensured compliance with standards in areas of customer relations, food costs, labor, safety, sanitation and product preparation.• Responsible for total guest satisfaction.

• Roundsman.• Trained employees, assisted with parties.• Worked with pastries and caviar.• Acted as interpreter between Latin workers and English staff.• Butchered meats & fishes.

• Cooked and butchered meats/fishes.• Worked with appetizers, salads, pastries and cheese.• Assisted with parties, trained employees.• Negotiated and purchased cheese selection for restaurant.• Ran the Tavern portion of the Restaurant