Simon Palmer Email & Phone Number

Bristol, United Kingdom

Director at Qtac Solutions Ltd

Bristol, United Kingdom

Bristol, United Kingdom

Operations Manager, QTAC Payroll SolutionsFeb 2007 – PresentMy Responsibilities Include:• Managing the QTAC sales team - ensuring targets are delivered and that clients current business needs are met. • Managing the Payroll Department -ensuring all payroll customers are paid accurately and on time.• Managing Customer Support Team - ensuring all queries relating to HMRC (Her Majesty's Revenue and Customs), technical/software installation and product knowledge is followed through efficiently.• Account Management -ensuring that customer satisfaction is always met by regular interaction and by adopting a clear understanding of their business needs and works strategy. • Managing the through life implementation of payroll software by providing I.T training and product support to all clients and QTAC staff.• Delivering weekly and monthly financial figures and forecasts to the Senior Management Team whilst highlighting team recognition and business development opportunities. • Proactively generating new sales through networking, referral marketing and online campaigns. • Recruiting new staff and ensuring all relevant staff training is carried out.

Operations Manager, Cheeky Moon July 2006 – Feb 2007 – Redundancy My responsibilities included: • Working with a new online operation and overseeing the daily operations of Cheeky Moon plc. • Researching and liasing with relevant companies and stakeholders. • Assisting with the development and implementation of new business ideas, policies and procedures. • Supervising staff, including work allocation, training, problem resolution; evaluating performance and making recommendations for personnel actions whilst also motivating employees to achieve peak productivity and performance. • Assisting with the smooth integration of IT software and hardware whilst delivering technical support where and when required. • My role also included the review and explanation of financial and operating information, and to develop periodic financial and/or operating analysis, and preparing financial/business reports for the Senior Management Board.

European Sports Trader, VIP Management Services (Bet Euro) June 2003 – July 2006 My responsibilities included: • Working as a European sports trader whilst compiling odds and continual risk management. • Continually monitoring areas of responsibility and competitor activity, suggesting any changes to the management of products where necessary.• Being solely responsible for the IT within the UK office including daily maintenance of employee’s computers and new software installation and management of the CRM. • Incorporating VOIP phones within the company and helping with internet maintenance and payment system incorporation. • Assisting with client management.