Christine Mandy Cruz

Christine Mandy Cruz Email and Phone Number

Business Analytics Manager | 17 years of experience in the BPO industry @ Quantrics Enterprises Inc.
taytay, rizal, philippines
Christine Mandy Cruz's Location
Metro Manila, Philippines
Christine Mandy Cruz's Contact Details

Christine Mandy Cruz work email

Christine Mandy Cruz personal email

About Christine Mandy Cruz

My role is to understand all facets of business which includes issues and data challenges. My main work is to conduct effective progress evaluation timely and to suggest areas of improvement in internal processes along with providing possible solutions.Being the head of 4 reports/application developers and 4 business analysts, my duty also includes developing system design and reports specification for the Clients according to their needs, validates and document, generates necessary specifications required to ensure developers and analysts has an accurate and complete picture of what the Client needs are. It is also my responsibility to ensure that any proposed solutions meet defined quality standards, compliant before rolled out into production.Specialties: Oracle/SQL(Administration/Database Management)Web Designs / Web DevelopmentAd hoc ReportingBusiness Process ImprovementBusiness Intelligence

Christine Mandy Cruz's Current Company Details
Quantrics Enterprises Inc.

Quantrics Enterprises Inc.

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Business Analytics Manager | 17 years of experience in the BPO industry
taytay, rizal, philippines
Website:
quantrics.com
Employees:
951
Christine Mandy Cruz Work Experience Details
  • Quantrics Enterprises Inc.
    Corporate Analytics | Global Business Performance
    Quantrics Enterprises Inc. Jun 2023 - Present
  • Quantrics Enterprises Inc.
    Performance Excellence Manager - Business Analytics
    Quantrics Enterprises Inc. Jun 2017 - Present
    Philippines
  • Bell
    Business Strategy Specialist
    Bell May 2022 - Jun 2023
  • Global Solutions Asia Pacific Pty Ltd
    Analytics Manager
    Global Solutions Asia Pacific Pty Ltd Jun 2015 - May 2017
    Brisbane, Australia
  • Nrg Global Solutions Pty Ltd
    Analytics Manager
    Nrg Global Solutions Pty Ltd Aug 2014 - May 2015
  • Nrg Global Solutions Pty Ltd
    Senior Reports Analyst
    Nrg Global Solutions Pty Ltd Jan 2011 - Jul 2014
    The first point-of-contact (Gatekeeper) on for all new and Adhoc requirements, as well as the escalation point for data, systems used by the company and reporting issues addressed to Analytics.Support all internal and external requirements of the company for reports development, generation and analysis. Participates in business process improvement activities specifically in automation of reports and system review/enhancements.
  • Nrg Global Solutions Pty Ltd
    Business Analyst
    Nrg Global Solutions Pty Ltd Feb 2009 - Jan 2011
    In-charge of generating regular reports and creation of ad hoc requests. Understands user requirements/specifications and be able to validate correctness/analyze problems with the data thru the information being generated by reports.Responsible for the Quality Checking of all process documentation from development and documentation aspect of all business process improvement activities and provide backup support for Reports Developers, when necessary.
  • Ipvg-Ipcco
    Customer Care Specialist
    Ipvg-Ipcco Jun 2007 - Feb 2009
    (Outbound) Local.comResponsible for Generating leads by cold calling local businesses, profiling clients, and effectively presenting marketing, advertising, and products to enhance the work place. Networked extensively with clients to build successful business to business relationships. Negotiated terms, closed sales, and wrote contracts. *Top Agent for the month of April and June 2008(Inbound) Thompson Group of CompaniesResponsible for handling daily sales orders and… Show more (Outbound) Local.comResponsible for Generating leads by cold calling local businesses, profiling clients, and effectively presenting marketing, advertising, and products to enhance the work place. Networked extensively with clients to build successful business to business relationships. Negotiated terms, closed sales, and wrote contracts. *Top Agent for the month of April and June 2008(Inbound) Thompson Group of CompaniesResponsible for handling daily sales orders and invoices. Handled sales calls and follow ups to pursue and develop new accounts. Show less
  • Air Relay Corporation
    Telephone Sales Representative
    Air Relay Corporation Jan 2007 - Jun 2007

Christine Mandy Cruz Skills

Business Process Improvement Quality Assurance Business Intelligence Process Improvement Call Centers Software Documentation Management Bpo Analysis Web Development Crm Business Analysis Business Process Ad Hoc Reporting Team Management Web Design Crystal Reports Databases Analytics Team Leadership Microsoft Sql Server Customer Experience Training Outsourcing Visio Sharepoint Sharepoint Designer Performance Management Sql Workforce Management Requirements Analysis Documentation Incident And Problem Management Oracle Sql Data Analysis Teamwork Work Ethic

Christine Mandy Cruz Education Details

Frequently Asked Questions about Christine Mandy Cruz

What company does Christine Mandy Cruz work for?

Christine Mandy Cruz works for Quantrics Enterprises Inc.

What is Christine Mandy Cruz's role at the current company?

Christine Mandy Cruz's current role is Business Analytics Manager | 17 years of experience in the BPO industry.

What is Christine Mandy Cruz's email address?

Christine Mandy Cruz's email address is ch****@****bell.ca

What schools did Christine Mandy Cruz attend?

Christine Mandy Cruz attended University Of The Philippines, Penn Foster.

What are some of Christine Mandy Cruz's interests?

Christine Mandy Cruz has interest in Surfing The Net, Dancing, Playing My Guitar, Singing.

What skills is Christine Mandy Cruz known for?

Christine Mandy Cruz has skills like Business Process Improvement, Quality Assurance, Business Intelligence, Process Improvement, Call Centers, Software Documentation, Management, Bpo, Analysis, Web Development, Crm, Business Analysis.

Who are Christine Mandy Cruz's colleagues?

Christine Mandy Cruz's colleagues are Edward Dua, Armie Depenoza, Christopher Lee Cajes, Christian Mejorado, Darlene Calvo, Jennieca Mae Balmaceda, The Queen.

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