Brian Quach Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

• F24 Q2 - 91.5% to Prorated Quota• F24 Q1 - 115% to Prorated Quota• F23 Q4 - 87.6% to Prorated Quota• F23 Q3 - 124% to Prorated Quota• F23 Q2 - 98% to Prorated Quota

Toronto, Ontario, Canada

• Managed a portfolio of 400+ partner accounts• Communicated with prospects/leads via email, phone, etc., to book meetings in order to onboard them as new partner accounts• Sourced new sales opportunities through inbound lead follow-up and referrals from new and existing partners• Organized and hosted live webinars for larger organizations to increase user engagement and registrations• Exceeded monthly new user targets by 23.5% (YTD)• Launched new partners and provided continuous support to ensure that users can fully utilize the Perkopolis platform• Collaborated with the accounts team to establish more efficient practices• Analyzed critical KPIs on Google Analytics and prepared reports for key partners

Toronto, Canada Area

• Acted as the main point of contact for client escalations, new business, and ensuring product/ service delivery within agreed upon SLAs• Collaborated with the sales team to onboard and integrate new clients and to nurture existing client relationships• Provided clients consultations on how to improve their business online/ in-store and upselling products/ services to achieve their objectives• Acted as the liaison between external clients and cross-functional internal departments to ensure timely and successful delivery of digital hardware and software according to client needs• Demonstrated excellent time and project management skills while balancing over 300 SME accounts

Toronto, Canada Area

• Drove performance by exceeding target KPI’s (Response time, issues resolved, and accuracy)• Acted as a liaison for clients by collaborating with internal and external stakeholders (agencies, third parties, account managers, and various departments)• Provided Tier 1 and 2 telephonic and web-based technical support for clients• Monitored content from live marketing campaigns and rollouts throughout multiple platforms to ensure accuracy

Toronto, Canada Area

• Consistently exceeded 500 cold calls on a weekly basis • Maintained a 75% client conversion rate after 2-week free trial • Exceeded weekly sales target by 33% on average• Discovering new prospect’s needs and how they can be met with our SaaS product• Provided consultations on improving social media presence for prospects and existing clients

• Lead a team of brand ambassadors for a 7 month outdoor marketing campaign

Toronto, Canada Area

Toronto, Ontario, Canada