Quadri Olanite Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• CX Quality Assurance, Quality Analyst, Business Process Efficiency, Trainer, Coach, Mentor.
• Effectively managing a team of Customer Support Staff both in-house and outsourced.
• Conducting performance reviews for all customer support staff to reduce resolution time and improve customer satisfaction rate.
• Actively using a quality management system to compile, track, and trend agent performance.
• Overseeing the Support Staff to ensure customer satisfaction goals are consistently met.
• Assisted in creating policies and procedures.

Lagos, Nigeria

• Monitoring, Analyzing and Evaluating quality of services rendered. Provision of feedback with adequate product knowledge where skill gaps are observed.
• Training, Coaching and Mentoring contact centre associates on quality policies and procedures for optimal performance of both quality and productivity.
• Developing evaluation programs for analyzing critical performance behaviors and metrics.
• Capturing ‘voice of customer’ analytics that provides critical business insights.
• Identifying and addressing potential customer interaction issues.
• Monitoring and Analyzing Customer Interactions.

Lekki, Lagos

• Interact with customers. Identify customer's needs, clarify information, probe issues, and provide solutions in a timely manner.
• Handling customer issues, questions and complaints.
• Offer products and services, assisting customers every step of the way to ensure customer’s satisfaction.
• Calls potential customers to sell products or services.
• Shares the selling points for the products or services.
• Recommends products or services based on customers’ needs.

Lagos, Nigeria

• Ensured smooth and efficient running of the company.
• Guiding the organization’s activities.
• Managed the upkeep of equipment and supplies to meet health, safety, and environmental standards.
• Ensured the safety and security of the facility, both during operating hours and when closed.
• Created and managed a facility budget, including costs for repairs and procurement.
• Maintain good working relationships with internal and external stakeholders.

• Trained the youth in the government schools within the constituency with the essential knowledge like:
• Mediation and Reconciliation.
• Peace education and conflict resolution.
• Intelligent Communication and Surveillance.
• Nation-building & Patriotism
• Physical combat and Self-defense