Brian Miller Email & Phone Number

Boston, Ma, Us

Brookfield, Wi, Us

Independent CX/UX researcher and strategist with significant clients in banking, technology and automotive.

Eden Prairie, Minnesota, Us

Leading CH Robinson’s global customer experience research and insights program for customers and carriers across transportation modes, technology-enabled experiences and industry verticals; enhancing omnichannel experience through prompt leverage of insights into solutions.

Boston, Ma, Us

Consumer Strategy & Segment Marketing leader with responsibilities in insight-driven opportunity assessment, product/service concept development and general innovation for the Personal Investing business.

Boston, Massachusetts, Us

As global lead of the research and insights practice, leading a team of 30+ researchers in primary qualitative, primary quantitative, and secondary research, I was responsible for delivery of world-class design research, ethnographic research, consumer insights and user insights to global clients across a diverse range of communities, industries and contexts.

Santa Clara, Ca, Us

San Francisco, Ca, Us

At Jawbone, my mission was to help preserve and advance our mobile product leadership through ever-better understanding of end-user experiences. I collaborated with our world-class team and with end users to deliver distinctly superior products that surprise and delight Jawbone users around the world with their unique capabilities, unmatched ease of use, and simple integration into the flow of their daily lives.

Philadelphia, Pa, Us

Principal design researcher employing ethnographic, qualitative and user research methods to drive new product development, organizational change and superior customer service delivery for client organizations.

Boston, Ma, Us

Employing a combination of qualitative research practices (including ethnographic research) and quantitative research (online and offline), Brian works in partnership with Sapient clients, their customers and colleagues to build uniquely compelling customer experiences, market-changing new products, and highly differentiated brands.Key projects include:* In-depth iterative usability research of new e-commerce platform for a major North American retailer;* Ethnographic and quantitative strategy study developing new opportunities amongst book readers for a major North American book seller, including adjunct business opportunities and digital content;* Advice on multi-platform development and usability strategy for mobile/smartphone e-book/e-reading platform.

Philadelphia, Pa, Us

Key strategist and market research domain expert at the leading event marketing agency.

Ethknowledge developed advanced go-to-market strategies driven by executive intelligence, rigorous ethnographic research, and proven market entry models.The practice employed a broad network of experts around the world to deliver world-class results and a superior return on investment.Client key industries included health care, document solutions, automotive, and IP telephony.

London, Gb

Project director for Omnicom Group qualitative agency. Key initiatives:A multi-country deep-structured ethnographic study on the impact of diabetes (types 1 and 2) on common activities in the everyday lives of diabetic people in California, the Netherlands, and Poland.Usability research prior to the launch of a major online social networking content provider.Applied qualitative research and advertising concept testing for one of the "big 3" US wireless carriers.Applied qualitative research and mobile content concept testing for major cable network.Co-author and co-presenter of cultural and market study of LGBT consumers in the English-speaking world, constituting the most popular content webcast presented by the Advertising Research Foundation in 2007.