Qualyn Brown Email & Phone Number

Lead team of three contractorsUtilize Github to update repositories for internal projectsCollaborate with manager and other senior members of department on special projectsWorked directly with other businesses to resolve issues with product integrationLead multiple product trainings for colleaguesLead and assist with onboarding of new employees

Durham, North Carolina, United States

Troubleshoot and resolve customer issues across all company products via chat and email Closely work with developers on issues escalated by support

Assisted customers with essential setup tasks via phone, email and other customer interface channelsUpdated internal documentation to ensure consistency and accuracy with operating procedure

Morrisville, NC

• Write and develop new templates for teamwide use
• Lead and assist with onboarding and training of new employees
• Provide support via phone and e-mail for technical issues with Quia Books family of websites
• Filter all IXL surveys using internal tools
• Correct errors in eBooks hosted on Quia Books using HTML
• Lead department meetings

Raleigh-Durham, North Carolina Area

• Provided support via phone and e-mail for technical issues with IXL website and mobile apps
• Used GoToAssist remote desktop software to determine customer issues
• Answered questions about all features of our products for current and prospective customers
• Logged bugs using Altissan Jira and communicate with engineers about resolution
• Created and maintained documentation of all department processes
• Used SalesForce to manage customer contact information and log calls with customers

Chapel Hill, NC

• Performed quality assurance on documentation and procedure to improve process efficiency and remove errors
• Handled correspondence including distribution of mail and taking phone messages for company employees
• Performed large-scale mail merge for mass mailing using Microsoft Word
• Performed filing and clerical duties

Chapel Hill, NC

• Schedule, reschedule, and cancel appointments for patients over the phone
• Assemble pre-arrival information packets to be mailed to patients
• Answer clinic telephone calls and transfer patient to their intended party
• Ensured quality assurance of documentation scanned into patient records

Chapel Hill, NC

• Answer and make telephone calls of inquiry with clients and their families
• Greet clients at front desk and assist with their questions
• Schedule meetings with potential clients for operations manager
• Organize paper records by processing and filing new client and client status change paperwork
• Organize electronic records with specialized software, Method
• Assist teachers and clients with scheduling issues

Chapel Hill, NC

• Entered alphanumeric data in Microsoft Access database
• Improved accuracy and organization of patient records
• Utilized specialized software to run queries, place billing holds, and finalize patient accounts
• Ensured quality assurance of documentation scanned into hospital database

Chapel Hill, NC

• Maintained and updated inventory for various departments
• Responded to customer needs and problem solved on a case-by-case basis

Chapel Hill, NC

• Organized research findings through in-person and electronic correspondence

Washington D.C. Metro Area

• In charge of long-term project of organization of Production materials
• Organized WHUT-TV coverage of Baltimore festival Artscape 2012 and organized contacts of those who participated
• Reported directly to Head of Programming
• Reorganized Programming files
• Answered calls and rerouted them to staff of WHUT
• Given responsibility of smaller projects within department

Chapel Hill, North Carolina

• Answered staff and student questions on materials and offered recommendations
• Retrieved requested information for patrons
• Worked on long-term projects in conjunction with other students under supervision of full-time library staff
• Reshelved returned books and media materials in library stacks according Library of Congress and Dewey Decimal systems
• Reported to and worked with various members of full-time library staff
• Communicated daily with staff, students, and university faculty in a professional environment

Bachelor'S Degree, African-American/Black Studies

High School Diploma, General