Quamia Woods Email & Phone Number

Houston, TX, US

Managed the planning and development of traditional and digital media channels, collaborated with agency teams and vendor partners to ensure seamless media campaign delivery, seamless campaign delivery inclusive of media planning, media buying, campaign proposals, process execution, ad creatives, tracking of activities, post-campaign analysis, performance.

Oversaw the entire process and managed client accounts and advertising campaigns, ensuring smooth execution, and achieving significant improvements in media campaign completion timelines. This resulted in a 15% increase in customer onboarding success, as well as higher levels of customer satisfaction and retention.

Spearheaded the development and execution of comprehensive media engagement plans for key client initiatives, with a deep understanding of the client's objectives, led process execution and projects, maintaining accountability for assigned responsibilities, assisted in media planning, goal setting, and marketing strategies while developing efficient.

Coordinated client media plans supporting account teams in the day-to-day execution of over 200 accounts. Achieved on-time and on-budget delivery while implementing standardized processes and tools to improve media program efficiency, resulting in a 20% reduction in project timelines and exceptional client service to meet client expectations.

Assisted Program/Media Coordinators with order entry support by gathering order details, entered, updated, and maintained orders, and account information into the company's Oracle database on a timely basis resulting in 100% order entry accuracy.

Answered high-volume inbound calls from customers regarding order placement, new and existing products/services, assisted with product recommendations, resolved customer complaints, invoicing and answering various account inquiries.

Performed administrative and clerical support which included: managing schedules, appointments, phone systems, data entry and any other requested duties. Assisted students with FAFSA, loan applications, class registration and graduation completion forms.