Currently leading a $200M project to support building out a new facility in China for Starbucks Coffee Company.

I am currently working at the University of Washington building a program plan to support and implement the nextGen financial transformation for the University. My duties include meeting with stakeholders and partners throughout the University to understand the current layout and to build a detailed strategic plan based on these findings. This includes the needed processes, tools, and people to implement the solution as well as the key milestones and timelines for getting this done. I also manage interim work while the plan is being developed and approved.

Sr. Program Manager | Concur/SAP 2014 – 2019I successfully managed a large, cross-functional team that implemented a complete redesign of the user interface and related functionality for all the company’s core products (Travel, Expense, Requests, Mobile, and Invoice). The final solution provides a consistent, streamlined service offering, for over 25,000 cloud, desktop, and mobile companies with over 20 million active users. I also lead a number of executive driven ERP and process improvement efforts including client relationship management, financial integration, agility and scrum best practices, business reporting and analysis, and strategic plan development. • Engaged and interacted frequently with senior executives to provide status, and recommendations, and to achieve alignment.• Met with a number of highly visible Clients, business partners, travel management consultants (TMCs), and vendors, to garner feedback, leveraged their knowledge, and discussed how we can continue to evolve our products to meet their needs. • Defined product direction, documented requirements, and approved/signed-off on deliverables.• Lead a team of product managers, engineers, designers, and testers to execute the complete software development lifecycle. • Developed and executed a cross-functional program plan based on input from all product owners and their individual projects. • Created content; internal and Client facing messaging; and presentations as needed for meetings with global sales, product, client relationship management, support, operations, implementation, and marketing teams.• Provided mentoring and coaching on Agile/SCRUM, Product, Program, and Project methodologies to peers to align practices with company goals.• Developed strategies; obtained approval and alignment; constructed and led teams; implemented changes, and followed up and monitored the impacts to support planning and continued improvement.

Managing the Revenue Portfolio of projects & building a Product Management Team in Global Financial Reporting.• Creating and maintaining all needed documentation including requirements, design, and the quality assurance plan, and implementing the changes as required.• Interacting with senior leadership, business owners, and IT to develop the schedule and implementation approach. Obtaining buy-in, alignment, and approval where needed.• Developing the standards, documents, and controls required to build out a Product Management team. Providing training, mentoring and support.

Managed the full lifecycle for a range of projects for Sr. Leadership. Had 13 direct reports & provided leadership and expertise in building out a Program Management Office.• Managed a group of 80 PMs to support the acquisition work needed for the AT&T buyout attempt.• Managed the SAP Center of Excellence which upgraded R/3, Human Resource, and Finance systems.• Managed and implemented a number of new product lines and services included Android OS integration and development and the Galaxy series of mobile phones and tablets.

Led a project to consolidate key web sites that serviced the Global Sales and IT teams into a common interface and user experience.• Captured and documented requirements, created the deployment plan and obtained approvals from key stakeholders.• Utilized Agile/Scrum to managed and deploy the solution and led business, IT, and QA teams.

Managed projects in telecommunications, infrastructure, and an Oracle ERP upgrade. I also was the IT lead PM supporting the opening of stores in APAC, EMEA, and Mexico.• Built teams needed to plan, design, and execute initiatives such as consolidation and replacement of enterprise telephony services and upgrading Oracle Financials.• Travelled internationally to identify gaps between new market IT, POS, and financial systems, and what was required by Starbuck. Executed the plans needed to address.

Led a project in Munich to add functionality to the 1M+ user website (HP- WebWorld) that would allow users an experience similar to today’s social media sites like Facebook.• Gathered and documented all business requirements and used these to create the overall product backlog, release schedule, and roadmap. Completed the detailed market analysis and business justification models.• Coded part of the solution using DHTML, JavaScript and C++, as well as designed and setup the database using MS SQL.

Managed the project plan and team of 30 individuals focus on reengineering the core financial systems.• Maintained a $5,000,000 budget, facilitated meetings and JAD sessions, established, maintained vendor relationships, and met with Executives and stakeholders. • Constructed RFI/RFPs and drove vendor contract negotiations and the selection process. Led implementation of Oracle Financials, SAP FI/CO, Onyx (CRM), SAP CRM, and Clarity.

Leader of a committee responsible for recommendation and implementation of enterprise-wide IS related practices and procedures that would streamline costs; identify and document benefits; and improved the overall IT infrastructure of the organization. In addition I was responsible for implementation of data warehouses, business intelligence solutions, and related standards for the organization. Finally I led a team that implemented a new pharmacy claims processes and tracking application called PROPAR to manage insurance and related claim activities

I was responsible for designing, implementing, supporting, and maintaining the largest Wide Area Network at the University. Performed administrative duties, hired/managed 6 employees, maintained a budget and developed IS strategic plans, timelines and implementation schedules. Work with doctors, nurses and clinicians to develop software (i.e. Grant Administration, Billing, Patient Record Tracking, etc), processes, and procedures as required to support the Lombardi Cancer Research and Treatment Center. Performed installations, maintenance and support, trained users with users, met with vendors, setup testing environments and staging areas for various types of technologies, chaired several committees, and help plan IT direction for the University.