• Develop detailed operating procedures for each stage in the clinic and a chart of personnelin charge (determine the exact factors affecting the effectiveness of the process - setevaluated standards)• Measure and evaluate, improve operational processes day by day• Manage and maintain equipment in the clinic in good condition. • Manage medical supplies/drugs/vaccines...to stock up and order by week/ month/quarter• Control the operating process of the clinic, update the line manager, and solve arisingproblems to ensure smooth workflow of the clinic• Provide support to the required maintenance related to HIS/LIS system, surveillance, server,and network• IT support: troubleshooting issues and providing relevant support (laptops, telephones,network, etc.), ensuring all the equipment in the office is operated and maintained in good condition. Suggest buying/renting when necessary• Cooperate with the other department to control and monitor the booking amount, and preparesuitable human resources, machines, and equipment related• Improvise process (health check-up, report…) and support another department when shortstaff• Contact part-time doctors, and nurses, arrange their schedule, and check attendance• Daily medical staff schedule report of the next day• Take care of colleagues to recognize actual problems arising in the labor relationship,intervene and support to avoid internal conflicts• Making reports related to human resources situation and working process on a weekly/monthly/quarterly basis

- Managed task allocation and progress for up to 5 simultaneous projects, collaborating with variousdepartments to ensure timely and successful deliverables. - Processed incoming requests from clients and communicated directly on behalf of the CEO. - Managed diary, email, and travel arrangements, including booking flights, accommodation and transportation for the CEO.- Prioritized conflicting needs, handles matters expeditiously, proactively, and follows-through on projects to successful completion under deadline pressures.- Implemented and managed filling systems for general administrative duties, and prepared as well as reviewed invoices for approval, ensuring all correspondence was professional and timely.- Conducted extensive market and supply base research to support informed decision-making, along with research on various topics.- Drafted job postings, screened candidates, and coordinated interviews; assisted in onboarding and training new team members to promote a cohesive work environment.- Performed quality assurance checks on deliverables before client submission, upholding high standards of accuracy and quality.- Prepared and edited documents, presentations, and reports, ensuring they were polished and professional.- Created and managed operational files in the company’s system, ensuring quality execution from start to finish.- Provided support for additional tasks as required.

- Researched and identified potential suppliers and manufacturers based on project requirements andspecifications.- Assessed suppliers’ capabilities, reliability, and compliance with quality standards.- Negotiated terms, pricing, and delivery schedules with suppliers to ensure favorable conditions.- Requested and evaluated samples to verify product quality adherence to specifications.- Conducted market research to stay updated on industry trends and identify new sourcing opportunities.- Built and maintained positive relationships with suppliers to ensure ongoing cooperation and support. - Prepared and maintained accurate records of supplier agreements, contracts, and procurement activities.

- Managed the CEO’s schedule, coordinating and organizing meetings to optimize time and productivity.- Addressed and resolved customer issues within 24 hours, ensuing high levels of client satisfaction and retention.- Oversaw social media platforms (Facebook, Instagram, Linkedln).- Developed and implemented a monthly content calendar, closely monitoring social media metrics to refine strategies and enhance online presence.- Supported creating and executing monthly email marketing campaigns, including newsletters and promotions.- Assisted in creating pitching and marketing materials, such as guidebooks and presentations, to support client acquisition and retention efforts.- Contributed to the creation and optimization of engaging web content for clients.- Acted as the primary contact between the development team and clients, facilitating clear communication and project alignment.

- Handled daily emails and appointments, ensuring prompt responses and efficient organization.- Coordinated and managed meetings and events on a monthly basis, overseeing all logistics to ensure smooth execution.- Prepared essential real estate documents for client submissions, ensuring accuracy and compliance.- Managed social media platforms (Facebook, Instagram, TikTok), executing a monthly content calendar and creating engaging posts to enhance brand presence.- Provided responsive and effective support, addressing client issues promptly.- Managed the CRM system to streamline client interactions and maintain organized records.- Prepared and edited documents, presentations, and reports with attention to detail and precision.- Processed monthly invoices, ensuring budget accuracy and financial integrity.- Edited videos for TikTok, enhancing the CEO’s social media presence and engagement.

- Developed and maintained comprehensive view ability reporting for digital campaigns.- Generated and analyzed audience guarantees estimates to ensure campaign success.- Utilized large data sets to create succinct and insightful analyses for internal stakeholders.- Identified and reported on industry trends related to ad measurement and programmatic advertising.- Collaborated with cross-functional teams to enhance ad measurement strategies and reporting processes.- Ensured accuracy and reliability of all ad measurement data and reports.- Presented findings and recommendations to senior management and other internal teams.- Continuously improved measurement methodologies and explore new tools and techniques for better analysis.