Quang Pham Email & Phone Number

Hanoi, Vn

Hanoi, Hanoi, Vietnam

• Recruit and manage a team of Data Analysts and Product Owners (15+ members) with work in multiple domains: Marketing, E-wallet, Risk Management and Ecosystem (Billing, OTA, Ride-Hailing, Ecommerce)• Manage communications with C-level and stakeholders across the company, define data project scopes and supervise projects implementation• Lead the implementation of 70+ performance dashboards, data dictionaries and metadata catalogs• Guide data team to perform customer segmentation, analyze sale funnel and customer journey and drive improvements of product features, UI/UX or sale revenue by applying those analyses in the decision-making process

Hanoi, Hanoi, Vietnam

• Researched and implemented the first Next Best Offer, a ML-driven lead management function as core modules for the bank-wide developmental CRM system• Built digital acquisition ML model for the strategic project with Fintech partner One Mount to find the most potential targets among 10M+ customers and acquire them with AI-supported eKYC service• Built sales turnover models for SME customers and acquisition models for SME customers

• Built income prediction models with various ML algorithms to accurately classify incomes of 8M+ Techcombank’s customers based on their product penetration rates and financial behaviors• Developed safe, and scalable data transferring pipeline for operational purposes of the partnership between Techcombank and One Mount

Greater Philadelphia Area

Hanoi, Vietnam