Quang Ly Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Within the Operations and Compliance team, provide support in the delivery of Construction Related Services, Goods and Services procurement in compliance with VGPB and MTIA procurement policies, practices and processes.Working with internal stakeholders, prepare relevant procurement documentation for all stages of procurement processes including.

Melbourne, Victoria, Australia

Provided advice, guidance and on-going support to business stakeholders on their procurement requirements, ensuring compliance with relevant procurement policies and frameworks.Delivery of procurement activities to meet project milestones dates, customer expectations and team targets including assisting stakeholders with preparation of approval brief.

Working in conjunction with Product Managers, forecast stock requirements for immediate and requiremets up to 12 months, sourcing products according to release schedules. Products range from retail products from worldwide Mints (Perth Mint, Royal Australia Mint and Royal Mint UK) but also secondary market products for numismatic collectors, such as legal.

Managed a team of 10 staff members, in peak times this increased to 20 due to additional casual staff. Main duties included the day-to-day running of two client services teams, handled any escalated calls and liaising with internal stakeholders to ensure the company vision was upheld at all times. Provided ongoing training to staff for improvement of data.

Provided customer service via phone, email and mail to customers, resolved customer complaints and accurate data entry (order processing and database administration).Used my initiative to develop my knowledge of other areas in the company, which included assisting other areas such as stock preparation and dispatch in the Operations areas, creating sales.

Provided high level administrative support to the Head of Technology, my duties included diary management, arranging travel and accommodation requirements, recording and distributing meeting minutes and internal memorandums. Also arranged departmental meetings, catering and collating and upload of project work to Sharepoint.

Working within the Technology department, my duties included mail sorting and distribution, publication of milestone reports, organising of off-site meetings and also catering for department meetings.There was 2 major projects which I had key roles in:* Main project was to liaise with all Project Managers domestic and international, compiled data from all.

Completed research on international insurance policies for health coverage for ANZ expats who were moving between countries or within Australian cities. Compiled and audited data on all expats to ensure staff movements were completed correctly.Highlight was designing an Excel spreadsheet which was used ANZ worldwide to request and initiate staff movements.

Melbourne CBD & North Melbourne

Had a number of various roles at the CBA within the Melbourne CBD.- Australian Open Players Bank Manager- Customer Service Manager- Customer Service Representative- Customer Service Specialist- Foreign Currency 2IC- Foreign Currency Specialist- Relieving Customer Service Manager- Safe Deposit Manager

Graduate Certificate, Logistics, Materials, And Supply Chain Management, High Distinction

Graduate Certificate, Logistics, Materials, And Supply Chain Management, Distinction

Vce