Quan Yu Email and Phone Number

• Vmware infrastructure support: Maintenance ,administration and engineering within environment consisting of multi vcenters with 1000+ ESXi hosts, 15k+ VMs and about 20k+ Virtual Desktops VDIoForecast capacity needs, deploy and test new technology, document instruction. o vcenters and ESXI hosts upgradeoTroubleshoot vmware related issuesoDaily support app users request on vm guest servers • PowerCLI script and automation: report, audit, incident mgmt and fixing. Engineer ESXi hosts and guest VMs.• Private /Hybrid vcloud: vmware cloud, vRealize suite, vRA 7&8• AWS support operation: design for app users support on AWS needs, provide infrastructural support between on-premises cloud and public cloud • Datacenter and Hardware support: Support and troubleshoot hardware issues on HP Chassis, Blade and rack mount Server , Nutanix and Cisco UCS VCE hardware • Avamar VM restores: Avamar infrastructure and VMs backup and restore• Zerto operation DR solution, vmware SRM• Splunk and monitoring• Routinely on call: quickly provide solution and work around on any vmware VMs, windows OS, AWS and provide cloud issues• Root cause analysis: Deep dive on incident and problem management, work with vendor for root cause analysis if needed • Documentum:Create work instruction and SOP on different levels, keep document and solution updated• Project SME:Provide vmware related technical expertise on projects, trading system, SQL best practice, weblogic etc. • ITSM: Adhere to company policies and standards on change mgmt., incident mgmt. problem mgmt. and capacity mgmt.

• Project SME: tech support, infrastructure design for project, application upgrade and re-deployment on Dev, QA and Production environments• Vmware infrastructure design, engineering, maintenance and administration • VMware vcenters and ESXi hosts maintenance, patches installation, upgrade and troubleshooting • P2V, V2V , V2P virtualization , VM guest template mgmt. PowerCLI to script and automation.• Datacenter and hardware: IBM servers and Chassis , Cisco UCS , network, storage devices• Routinely on call: Provided level 3 tech support of any IT production incidents and work orders on 24/7 production environment • Windows servers and workstations maintenance, troubleshooting and administration • AD, DNS, DHCP support, SQL, Exchange related incidents

• Windows SA/SME: Consult/administer project needs on server request. server OS and hardware build, upgrade and maintenance, OS administration, troubleshooting• VMware server provisioning and configuration. VM migrations P2V , P2P, V2V or V2P migrations. Built and admin vmware test lab. VM customize, optimize for Exchange, SharePoint , Siebel Call Center, SQL etc.• Windows Servers administration: Windows 2000/2003/2008 AD and GPO TSM backup , SCCM/SMS, HP openview, EMC, NetApp , HP SAN, • Datacenter consolidation and migration: on world-wide multi-datacenters• Created work instruction documentation for Tier 1, 2 technicians• On call 24/7 rotation supporting production environment with 7,000+ windows servers within timely manner • DR exercises: Windows core team representative for Charlotte Datacenter• ITSM change, incident and problem management: Remedy and PeopleSoft tools • Merck & CO. Awards:o Award of excellence -- 1 issued by Sr. Director, 4 issued by division Director, 2 issued by Managero Recognition Bulletin Board -- 14 times submitted by colleagues and co-workers

System Administrator Vitality Computer, Inc., Charlotte NC (Jan. 2002 – April 2006) • IT consulting for small to middle business• PC and Server and workstation hardware repair and OS system administration Win(98/NT/2000/XP/2003) ,networking wire and setup• Servers/Workstations Virus, spyware and adware removal and protections ,troubleshooting• Point of sale system, Surveillance cameras installation, web configuration