Quan Ly Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Fully supporting an infrastructure that spans 26 offices throughout southern Ontario with integration from acquisitions and mergers. Responsible for disaster recovery and ensuring 99.99 percent uptime.

Supporting clients onsite when phone support has failed. Covering everything from desk side support to server repair and upgrades to network infrastructure and internet connectivity.Although IT is based on technical knowledge and critical thinking, support always starts with customer service.

Philadelphia, Pa, Us

• Imaged, repaired and maintained desktops and laptops running windows XP and 7 OS either onsite or remotely over an enterprise network.• Maintain and troubleshoot wireless connectivity between internet devices, iPhones, iPads, and Laptops.• Maintained and troubleshoot enterprise network connectivity over wired and wireless connections.• Upgraded, migrated, and maintained software and hardware to ensure performance and stability.• Multi-tasking multiple projects and tickets ensuring timely competition of tickets and projects to meet SLA requirements.• Maintained and repaired connectivity to printers and copiers.• Maintained Encryption on all mobile devices and Laptops• Collaborated and found technological solutions that fit within the enterprise requirements and restrictions to prevent security risks to the network and data.

Philadelphia, Pa, Us

• Direct interactions with customers to determine installation expectations, troubleshoot issues, reveal other underlying issues and customer education.• Installed, configured and repaired twisted pair cabling for telephone and network services.• Installed, configured and repaired RG59, RG6 and RG11 coaxial cable.• Installed, setup and repaired internet connectivity and wireless networking.• Adhered to NEC (National Electric Code) and NESC (National Electric Safety Code) regulations.• Adhered to OSHA (Occupational Safety and Health Administration) standards.• Team and independent work experience.• Troubleshot audio and video issues.

• Configured and maintained company desktops running Windows XP and Vista operating systems either onsite or remote over the internet.• Implemented and maintained a secure wireless network in a retail environment with Aldelo restaurant POS system integration.• Integrated Aldelo restaurant POS system with custom menus and inventory management.• Maintained and optimized a website created in PHP for real estate investors to post property information.

• Supervised all aspects of running a busy Buffet Style Restaurant.• Trained new staff in a fast paced restaurant environment• Managed scheduling of both full time and part time employees.• Maintained restaurant equipment for optimum performance.• Adhered to FDA (Food Drug Administration) food safety requirements and maintain compliance.• Responsible for opening and closing of cashier stations and video lottery machines.