Technical Development Support I
CurrentWorked closely with Dev partners as a feature owner to successfully implement high quality features with minimal bugsCreated and presented new processes that improved tracking and visibility for QA’s test results.Worked with the content team to thoroughly test new content in time for the milestones/deadlines.Created and updated test plans in TestRail, Qmetry, and Google Sheets to help streamline QA testing.Completed general QA tasks, such as bug regression, QA reviewed user stories, and entered bugs into JaaS.Created automation scripts for automated smoke tests to reduce manual effort.Proposed a new process to better organise how the QA team captured live bugs.Created and maintained documentation on best practices to keep the team aligned on current processes. Escalated critical bugs to the team in a timely manner. Assisted the QA team with technical tasks and questions with patience and understanding. Provided constructive feedback on the game to the dev team.Experience with auditing bugs, and reading through logs to find the cause of an issue.Experience with agile/scrum software development.Experience submitting automation scripts into Perforce to share with the QA Automation team.Utilized Dev tools in test plans to reduce testing time.