- Drive innovation & Agile Project Management strategies for VZC sales and operations teams projects / enhancements- Define business requirements, write user stories and cross-functionally partner with business stakeholders to ensure that we have the correct requirements upfront- Coordinate UAT resources, which may include 3rd party contractors- Daily use and proficiency with JIRA/Confluence for all system projects- Perform analysis and research in support of requirements definition- Cross-functionally partner with business stakeholders, Finance, GTS and others to create data-driven business cases- Write and groom all user stories using agile practices- Participate in value team and daily DTP calls for all projects- Prepare documents such as: solution diagram, use case list, process flows, functional design, wireframes- Finalize designs and confirm system requirements with all partners- Recommend process and system improvements- Vendor relationship management- Executive presentation of project status to different areas of leadership with the ability to cater the message based on the audience receiving the information- Prioritize backlog based on business need, leveraging Jira- Provide project updates to executive leadership, in form of presentation - Managing roadmap and deliverables, collaborating with Scrum Master, Development, Business Units, and Quality Assurance

- Partner with business stakeholders (Sales, OMG, Bill-to-Cash, SuperLibra, Lega, and ERP) along with GTS to gather data, performing root cause analysis for program enhancement request- Gather business requirements to assist in writing users stories to ensure stakeholders are aligned on enhancement scope prior to development - Create enhancement request utilizing Jira and track daily progress - Participate in 3G DTP calls, daily- Assist in coordinating and training 3G UAT resources for Sales and Sales Velocity Team- Ensure business stakeholders are aligned on Go, No Go calls for system enhancement releases, and if not understanding gaps and addressing concern- Provide solutions based on analysis and research of raised defects- Assist in UAT acting as SVT Stakeholder. Raising defects in Jira and HP ALM as needed when confirming testing criteria- Cross-functionally collaborate with business stakeholders to create E2E workarounds for stop gaps, while enhancements are vetted through grooming sessionsMigrated over 1.5 million units to new 4G platform for AT&T devicesIncreased Monthly Recurring Revenue for existing customers by $15-$30 by implementing upselling through migration process Key Accomplishment: Acting 3G Migration Product Owner

- Support Sales Velocity Team as BuSS Subject Matter Expert by; identifying process gaps, collaborating with Distribution Operations, Sales, VZW, and Global Customer Success, Operations, and IT to automate sales processes and cascading enhancement improvements to impacted teams. - Gather requirements for projects by scheduling intake meetings with key stakeholders and submitting Demand tickets to IT for prioritization- Participate in User Acceptance Testing for Salesforce CPQ/CLM integrations, validating approved design process for Sales Velocity, raising defects regarding stop gaps, and providing resolution. - Document training material by creating jobs aids and leading training sessions within Sales Velocity Team and Sales - Build ad-hoc reporting to prevent revenue leakage - Monitor revenue impacting trends and working closely with IT to identify the gaps and implement a solution. - Work closely with ADs and MPs regarding coaching opportunities for Sales and communication gaps with Sales Velocity TeamKey Accomplishments: Completed Salesforce Administration Certification ClassBuSS Resource for Operation teams

- Curated detailed training documentation to promote team knowledge surrounding processes utilized within Sales Velocity Team- Served as liaison between Sales Associate Directors, Finance, Legal, Operations, Go To Market, and Global IT collaborating in efforts surrounding product releases, process improvements, project timelines and escalations- Built audit reports utilizing Salesforce to gather data supporting revenue initiatives, team KPIs and ensure compliance surrounding sales confirmed opportunities - Reviewed escalations regarding sales credit surrounding established Rules of Engagement policy and providing feedback and improvements as new sales processes are introduced- Began shadowing Sales Velocity leadership surrounding project scopes related to BuSS and upcoming Salesforce CPQ/CLM integrations

- Created detailed reporting shedding visibility on churn rate of customers' aging payments utilizing Salesforce- Collaborated with IT to establish queues within Salesforce for Check Aging Specialist, to better manage intake request from clients - Built audit reporting to highlight data discrepancies processed by Check Aging specialist, escalating to Finance and Compliance as needed- Reported data findings to Check Aging leads, highlighting suggested improvements

- Created internal/external audits analyzing discrepancies in customer’s rate codes, processing changes as necessary - Reviewed rejected Electronic Data Interchange transaction files locating mapping issues and recommending enhancements- Assisted on project enhancements working with Billing, Business Intelligence, Marketing and Quality Assurance gathering department requirements- Leveraged SQL to perform mass updates to Salesforce fields working closely with our Business Intelligence department leads- Created audits generated from Salesforce and data scrubbed files against raw data, analyzing outliers as uncovered

- Investigated lead submissions ensuring duplicate leads are not being generated from Application Programming Interface- Generated weekly, monthly and quarterly reports highlights sales revenue and commission, utilizing data as Sales benchmarking- Collaborated with vendor teams, validating customer's onboarding information to prevent errors upon submission- Served as liaison for Sales Administration team, working closely with Sales, Customer Service and Finance to negotiate customer pricing for wingbacks, new business and buyout proposals

Utilized CIV and Hogan to research customers inquiries regarding posted transitions. Assisted in providing floor support, answering more complex issues and customer escalations. Assisted with call monitoring and reporting coaching opportunities to management, as needed. Remained updated on Regulations E, CC, D as well as the Patriot's and Financial Privacy Acts.

• Promote products and drive sales by advertising limited time offers, daily specials, and high yielding products.• Monitor food distribution, ensuring that meals are delivered to the correct recipients.• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Check with customers to ensure that they are enjoying their meals and take action to correct any problems

• Maintain appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers• Perform cash management, customer service, balance cash drawer and petty cash management• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded• Accept loan payments: verify payment amount and issue receipts• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

• Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.• Verified customers' credit, and establish how the customer will pay for the accommodation.• Prepared morning and evening reports for front office operations and perform data entry of all check in and check outs to and from hotel.• Supervised efficient working of front desk to provide optimal level of services to clients.