Quantel Floyd Email & Phone Number

Hybrid

• Lead classroom training for superusers/end-users carry out implementation plans for client practices for USA military hospitals and clinics; 8 domestic and 6 overseas. • Collaborated with site leaders on all training; Built relationships with the team across all levels and develop, maintain, and update training materials. • Collaborated with stakeholders on accurate workflow and access for department users. Plan and carry out virtual software training education sessions tailored to individual client needs. Assisted office managers in MedSurg/ICU/ED/ Radiology/ Registration and Rev Cycle.

St Petersburg, Florida, United States

• Participated in the implementation of Epic, scheduled conversion, and Go-Live implementation of multiple modules for Physicians, schedulers, and registration staff. • Help desk support and training of front-end users on registering patients, customizing their DAR, scheduling appointments, creating guarantor accounts, RTE, assigning coverage, scanning using media manager, and referrals.• Show physicians how to navigate through Power chart, M-pages and dynamic documentation to place, modify and discontinue phased orders as well as documenting medication reconciliation. • Ensured that ATEs, were engaging end-users and troubleshooting any ongoing issues. Help desk support, managing requests using ServiceNow as a mediator between end user and IT support teams.• Did daily shift reports regarding resolved and unresolved issues and escalated critical issues to management. • Made hourly rounds on all units to ensure a smooth and successful Go-Live with escalating any high priority issues.

Hybrid

• Remotely access security (IAM) with reset of passwords/ workflow issues/ and documentation in Service Now. Communicated failed errors and created tickets.• Provided elbow support for various physicians and nurses in several departments.• Assist nurses in workflow step by step documentation.• Assisted physician’s remotely to show them how to create smart text, smart list, reconcile of medication order, power plans, and documentation for every encounter.• Assisted in Clinic manager in billing and work queues.

Celebration, Florida, United States

• Technology education creator, authoring processes for attendants to learn steps of service for using software to document nutritional service request. • Report to the Director of Nutritional Services & Nutritional Services Manager daily with patient satisfaction/concerns, staff line-up, production plan, and employee recognition.• Check audits logs for accuracy and completeness. Holding staff accountable for record keeping responsibilities. Daily monitoring resources, including revenue, labor, inventory, supplies, and equipment.• Contributed strategic leadership tactical planning with the director and manager. Holding staff accountable for executing plans and projects, and achieving goals Created process improvements in PSA: cooking, tray line, cold prep, department communication, staff recognition, and engagement.

Bachelor'S Degree, Food Service Management/ Entrepreneurship

Associate'S Degree, Culinary Arts

Activities and Societies: National Society of Minorities in Hospitality 2013-2015 Society of Leadership and Success Executive Board.

Associate Of Arts And Sciences - Aas, Entertainment Technology/Artist Management