Business Process Expert
Current
Feb 2023 - Present
AeroLeads people directory · profile
Thu Hương Quản Email & Phone Number
Certified Six Sigma Green Belt Professional | Business Process Expert
at
Tek Experts
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Certified Six Sigma Green Belt Professional | Business Process Expert
Location
Vietnam, Viet Nam, Viet Nam
Company size
Who is Thu Hương Quản? Overview
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Quick answer
Thu Hương Quản is listed as Certified Six Sigma Green Belt Professional | Business Process Expert at Tek Experts, a company with 3582 employees, based in Vietnam, Viet Nam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Thu Hương Quản.
Thu Hương Quản previously worked as Business Process Expert at Tek Experts and Senior Quality Analyst at Tek Experts. Thu Hương Quản holds Bachelor'S Degree, International Business Economics, Gpa: 3.61/4 from Foreign Trade University.
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Profile bio
About Thu Hương Quản
An accomplished and highly skilled professional with a wealth of experience in driving quality improvement within customer service and technology industries. Possessing a meticulous eye for detail, I am deeply passionate about harnessing the potential of data analytics to effect transformative change in business performance and elevate customer satisfaction to new heights. My expertise lies in optimizing business processes and service quality, consistently pushing boundaries to deliver exceptional results and drive continuous improvement.
Listed skills include Microsoft Office, Customer Service, Customer Relationship Management, Contract Negotiation, and 38 others.
Current workplace
Thu Hương Quản's current company
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Tek Experts
8 roles
Thu Hương Quản work experience
A career timeline built from the work history available for this profile.
Senior Quality Analyst
- Oversee the local technology business, analyze trends, identify gaps and faciliate continuous improvement actions in partnership with stakeholders to achieve business target and sustain performance- Lead and support Get to Green projects to uplift performance of underperforming teams following the Lean Six Sigma methodology- Be the go-to person for local.
Jul 2021 - Jan 2023
Quality Analyst
- Evaluate support cases handled by frontlines based on quality standards established by Tek Experts and our clients- Analyze Voice of the Customer, identify customer-impacting behaviors and drive best practices to achieve customer experience excellence- Perform analysis of Quality Performance, identify gaps in delivery of Quality metrics and their impact.
Oct 2018 - Jun 2021
Sales Support Advocate
- Diagnose and identify customers' reasons for contacting our partner, provide customers with a direct path to solution, upsell the appropriate products or services as a solution to customers' needs.- Educate customers on product features and benefits that help them realize our partner's product value proposition and optimize the usage of their new and.
Aug 2017 - Oct 2018
Sales Export Executive
Mekong Vietnam Import Export Jsc
- Find new customers on e-commerce platforms (Alibaba, Stonecontact)- Answer customers' inquiries, negotiate and try to get new purchase orders, conduct business meetings if needed- Make shipment plan, follow up order processing progress, coordinate with other departments and third parties to execute shipment plan properly- Make shipping documents and.
Nov 2015 - May 2017
Import Staff
International Investment Construction And Trading Jsc
- Make import plan based on domestic demand, negotiate contract terms with exporters, resolve and record problems occurred- Prepare import documents and clear import shipments for customs- Do market research- Keep updated about new customs regulations
Apr 2015 - Sep 2015
Part-Time Translator
- Translate technical documents, reports, meeting minutes,... between French, English, Vietnamese for Alexandre Yersin French School Project
Jan 2015 - Apr 2015
Import - Export Intern
Miwon Vietnam Co., Ltd
- Assisting in international trade transactions process- Assisting in database management and data analysis
Jun 2014 - Aug 2014
Team & coworkers
Colleagues at Tek Experts
Other employees you can reach at tek-experts.com. View company contacts for 3582 employees →
EN
Elena Naydenova
Colleague at Tek Experts
Bulgaria, Bulgaria
View →
NB
Ntwali Burora Gael
Colleague at Tek Experts
Contact Info, United States
View →
AD
Anh Do
Colleague at Tek Experts
Hanoi Capital Region, Viet Nam
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SB
Shema Bright
Colleague at Tek Experts
Kigali, Kigali City, Rwanda, Rwanda
View →
HN
Hai Nguyen Thanh
Colleague at Tek Experts
Vietnam, Viet Nam
View →
HD
Hang Do
Colleague at Tek Experts
Vietnam, Viet Nam
View →
JM
Jeffery Mbanugo (Acipm, Hrbp)
Colleague at Tek Experts
Ikeja, Lagos State, Nigeria, Nigeria
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GM
Greivin Madrigal
Colleague at Tek Experts
San José, San Jose, Costa Rica, Costa Rica
View →
NK
Nahom Kiflu
Colleague at Tek Experts
Greater Indianapolis, United States
View →
VC
Valeria Corrales
Colleague at Tek Experts
San Jose, Costa Rica, Costa Rica
View →
Elena Naydenova
Colleague at Tek Experts
Bulgaria, Bulgaria
View →
NB
Ntwali Burora Gael
Colleague at Tek Experts
Contact Info, United States
View →
AD
Anh Do
Colleague at Tek Experts
Hanoi Capital Region, Viet Nam
View →
SB
Shema Bright
Colleague at Tek Experts
Kigali, Kigali City, Rwanda, Rwanda
View →
HN
Hai Nguyen Thanh
Colleague at Tek Experts
Vietnam, Viet Nam
View →
HD
Hang Do
Colleague at Tek Experts
Vietnam, Viet Nam
View →
JM
Jeffery Mbanugo (Acipm, Hrbp)
Colleague at Tek Experts
Ikeja, Lagos State, Nigeria, Nigeria
View →
GM
Greivin Madrigal
Colleague at Tek Experts
San José, San Jose, Costa Rica, Costa Rica
View →
NK
Nahom Kiflu
Colleague at Tek Experts
Greater Indianapolis, United States
View →
VC
Valeria Corrales
Colleague at Tek Experts
San Jose, Costa Rica, Costa Rica
View →
1 education record
Thu Hương Quản education
-
Foreign Trade University
FAQ
Frequently asked questions about Thu Hương Quản
Quick answers generated from the profile data available on this page.
What company does Thu Hương Quản work for?
Thu Hương Quản works for Tek Experts.
What is Thu Hương Quản's role at Tek Experts?
Thu Hương Quản is listed as Certified Six Sigma Green Belt Professional | Business Process Expert at Tek Experts.
Where is Thu Hương Quản based?
Thu Hương Quản is based in Vietnam, Viet Nam, Viet Nam while working with Tek Experts.
What companies has Thu Hương Quản worked for?
Thu Hương Quản has worked for Tek Experts, Mekong Vietnam Import Export Jsc, International Investment Construction And Trading Jsc, Dk Engineering Ltd, and Miwon Vietnam Co., Ltd.
Who are Thu Hương Quản's colleagues at Tek Experts?
Thu Hương Quản's colleagues at Tek Experts include Elena Naydenova, Ntwali Burora Gael, Anh Do, Shema Bright, and Hai Nguyen Thanh.
How can I contact Thu Hương Quản?
You can use AeroLeads to view verified contact signals for Thu Hương Quản at Tek Experts, including work email, phone, and LinkedIn data when available.
What schools did Thu Hương Quản attend?
Thu Hương Quản holds Bachelor'S Degree, International Business Economics, Gpa: 3.61/4 from Foreign Trade University.
What skills is Thu Hương Quản known for?
Thu Hương Quản is listed with skills including Microsoft Office, Customer Service, Customer Relationship Management, Contract Negotiation, Customer Satisfaction, Communication, Event Planning, and Event Management.
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