● Conducted impact analysis, detailed diagnostics and root cause analysis on incidents, as well was operational risk assessment to determine the need for incident escalation, ensuring timely intervention for critical issues.● Designed and deployed dashboard solutions within a newly established operations team, leveraging Elastic and Power BI to automate data structures and deliver advanced analytics.● Conducted in-depth analysis of customer behaviour and SMS traffic, collaborating with internal stakeholders and cross-functional teams to identify key correlations and trends, delivering efficient solutions that enhanced organizational performance.● Leveraged the ServiceNow incident management system to meticulously document incident lifecycle, workarounds, and permanent resolutions.

MTN Project● Successfully led and designed a dashboard project using BI tools, Python, and SQL to provide automated and retrospective insights to executive CXO stakeholders through efficient use of shell scripting in big data systems such as Hadoop.● Experience in platform administration tasks, including platform performance analysis, Hadoop and Linux server maintenance, and identifying opportunities for improvement for our clients and organization.● Conducted end-to-end deployment, upgrade, and maintenance of big data systems in collaboration with cross-functional teams to deliver efficient solutions while adhering to industry standards and business requirements.● Client engagement, analysis, and interpretation of customer needs for technical solutions. This involved analyzing trends and recommending improvements.

AirtelTigo Project- Extracted and interpreted data patterns using APM systems & platforms.- Monitoring and analysis of network KPI metrics for predictive and prescriptive assessments- Point of contact with client on alignment on system upgrades, performance maintenance activities and network performance.- Performing customized assessments on geospatial and network-related data through visualization.

Vodafone Project- Analysis of churn data and network performance, for insight into network issues/improvements, as well as customer-network engagements.- Data mining, data cleaning, and analysis with various tools, for market insight through usage trends.- Backend database inspection and maintenance of SSH Servers using Client Tool and escalation of major issues with the team.

Vodafone Project- Analysis of churn data and network performance, for insight into network issues/improvements, as well as customer-network engagements.- Data mining, data cleaning, and analysis with various tools, for market insight through usage trends.- Backend database inspection and maintenance of SSH Servers using Client Tool and escalation of major issues with the team.

- Client engagement for training deals and negotiations.- Prepared regular updates and reports to track growth and success rates of marketing campaigns.- Social media & Email Marketing through the use of various tools.- NPS Data collection and analysis