Calvin Mitchell Email & Phone Number

Gaffney, SC, US

Gaffney, South Carolina, US

• Provides Level 1-3 Deskside support for manufacturing plant with 1,000 associates.
• Provides hardware support: telephones/voicemail (Avaya, Nortel, Cisco), Desktops and Laptops (HP, Dell, Acer, Toshiba, Lenovo, Microsoft [Surface Pro]), ToughBooks and Toughpads (Panasonic, DTC) as well as WYSE.
• Tracks and resolves all submitted issues using the Daimler CISM (based on Remedy/BMC Action Request System (ARS), as well as a custom on-site case-handling system (TechCenter).
• Receives, images, sets up and distributes all ordered computer equipment using Daimler ShopIT 3.5.1, Daimler SDWI asset management software and Microsoft SCCM ConfigMgr vNext PRD 1706.
• Performs the backup and restore of user profiles using Microsoft’s User State Migration Tool (USMT) and Windows Easy Transfer.
• Participated in scheduled computer refresh program (88 machines) prepping and distributing replacement computers as well as transferring user data between old and new computers

Welcome to my new sheet music web site! I was an 8-year music major (3.5 years at Vanguard University [Southern California College] in Costa Mesa, and spent another 5 years at Cal-State University Dominguez Hills).I've spent most of the last 19+ years as an information technology professional, but I've always been a musician at heart. Igor Engraver.

Investing 35 years in the research, study, writing, teaching and preaching of the Holy Scriptures, Calvin and his wife Sondra exposit Divine Truth to audiences crossing both denominational and nondenominational boundaries. Calvin brings fresh light to the foundational doctrines of the Christian Faith and has a testimony that exalts the Person and Divinity.

The Oasis series of messages were given to quickly acquaint new Christians with the MOST IMPORTANT principles of Christianity...Since that time there has been eight books written on the Christian Faith:The Traveler's Oasis Books 1-3The Book of Tweets: Proverbs for the Mode:rn AgeThe Basics and More: A Year's SermonsOnce Saved, Always Saved: The Assurance.

CLIENT: Freightliner Custom Chassis Corporation.Provides Desktop support in a manufacturing environment including desktops, laptops, WYSE Terminals, Citrix/PC Extenders, Lexmark printers, copiers, procurement, computer refresh and analog-to-VOIP cut-over projects.

Charlotte, North Carolina, US

CLIENT: Lowe's (headquarters). Provides Level 3 retail hardware, software troubleshooting support and problem solving with strong customer service skills. Platforms include IBM AIX/UNIX/Linux, Cisco and MS Windows. Provides Windows Account Administration (Active Directory), RAS support and Distribution Management.Supports in-store POS hardware (registers.

Charlotte, NC, US

• Client(s): CompuCom, SunTrust Bank. SunTrust Windows 7 Branch Project: provides over-the-phone support to technicians onsite at the branches for hardware, software and network related problems and validates the.
• Used TrackIT web interface to monitor and document onsite technician progress per Migration Playbook to ensure fulfillment of scheduled milestones.
• Used Cisco WebEx (audio and visual) to maintain constant contact with project leadership and onsite technicians during the scheduled migration windows.
• Used Microsoft System Center Configuration Manager (SCCM) and Remote Desktop Connection (RDC) clients to remote into each upgraded branch computer to validation tests to ensure that all teller operations were available.
• Used SAP Field Glass to track time and expenses.

Rock Hill, SC, US

Client: Atlas Copco. Handling of new incoming requests from customers through the Service Desk database used in Atlas Copco Business Services Information Technology (ACBS IT). Assigns requests from the Service Desk database to the right Support "stream", Ensure IT resource access to operators for their daily activities.Provides remote support and.

Orlando, FL, US

• Client: A.V. Homes - IT Support TechnicianSupports national home builder at twenty-nine Carolinian administrative and remote offices with technical support of desktop computers, laptops, virtual terminals, applications.
• Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software, reducing support backlog.
• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software, increasing procurement and ticket turnaround efficiency.
• Ensured desktop computers interconnect with network systems, file servers, email servers, computer conferencing systems, application servers and administrative systems, maintaining systems uptime and SLAs.
• Assessed functional needs to determine specifications for purchases, reducing procurement time.
• Maintained telephone system, reducing service request response time.

Conshohocken, PA, US

• Served as primary support contact for both internal and remote associates and clients.
• Recorded and resolved initial telephone or email inquiries, improving incident resolution efficiency
• Troubleshooted and managed Tier 1 hardware, software and network problems, reducing incident impact.
• Performed Active Directory and Enterprise Applications Account Administration, improving onboarding process efficiency
• Performed PC Imaging and configuration, reducing equipment time-to-deployment
• Performed Inventory and licensing management, increasing asset management efficiency

• Hired to develop website for local non-denominational Christian fellowship on Bluehost Internet Service Provider. Technologies included: Joomla CMS 1.7, PHP, MySQL
• Installed and deployed Joomla on Linux host, providing client an easy-to-use site management dashboard
• Created email and Joomla accounts for church staff to facilitate site management and church member communications
• Customized Joomla media with JavaScript, facilitating a more responsive web experience for visitors
• Implemented updates and changes, assisting church with keeping site content fresh and vibrant

Atlanta, Georgia, US

• Client: Belk – Desktop Support TechnicianDeployment Technician on Refresh Project (500 machines); then promoted to Support Technician on Belk Service Desk.
• Unpacked and tested new laptops and PCs, improving deployment time
• Performed software inventory on reimaged laptops and PCs, making sure associates weren’t missing applications, files or data
• Assisted associates with post-deployment assessment and data transfer/recovery, reducing the impact of exceptions on deployment efficiency
• Resolved Incidents and Changes in IBM Maximo, reducing the Service Desk workload
• Administered RSA accounts, improving the on- and off-boarding processes

Atlanta, Georgia, US

Assigned to multi-project deployment: PC/Laptop refresh (400+ devices…Dell to Lenovo) OS Upgrade (Windows XP to Windows 7 Enterprise 64-bit) and relocation (Aegon to SCOR, including moving to a new building). Conducted Orientation of users on new platform (fingerprint readers, Aero interface, Checkpoint VPN) and resolved post-deployment issues (printers.

Atlanta, GA, US

Participating in the CREP project for Mecklenburg County, replacing 850 PCs and laptops.Participating in the CREP project for Mecklenburg County, replacing 850 PCs and laptops at various locations across the county. Process included staging, imaging, deployment of new equipment and recovery of old equipment. Software Used: Microsoft System Center.

Hanover, MD, US

Clients: ALSAC/St. Jude’s Children’s Research Hospital. Participated in the deployment of phones, AT&T DSL modems, Linksys routers, Lenovo laptops and HP printer for Radio Telethon at one of 12 locations nationwide. Setup and tested phones and internet connectivity. Stood by to provide technical support through the length of the telethon and repacked.

Hanover, MD, US

Clients: IBM/Piedmont Natural Gas (PNG). Participated in the deployment of 17 laptops and desktops at a location in Hickory, NC. Completed assignment in one day. Hardware: Lenovo T420s and M series ThinkCentres. Software: ISM, Windows 7, Rumba, Citrix, Kyocera print drivers.

Zurich, Zurich, CH

Manages IT requests and incident resolution (Frontrange ITSM) for 1200 users in 14 sites across the U.S. and Canada. Provides local desktop/laptop/Blackberry support. Administrates Active Directory, Cisco phone system, and VPN access.

Shrewsbury, NJ, US

Hands-on and remote support of end-users. Providing hardware support on Desktops and Laptops. Rolling out new hardware such as Desktops and Laptops. HDD Imaging (Ghost or Business Desktop Deployment).

Philadelphia, PA, US

Serves as a representative for Comcast Video, High-Speed Internet (CHSI) and Comcast Digital Voice (CDV) products and services to new and existing Video/CHSI/CDV customers by meeting or exceeding specific departmental and individual goals. Provides Tier I technical support via inbound phone inquiries. Reports to the Tier I Call Center Supervisor.

Fort Mill, SC, US

Hired by Compucom as full-time colleague from assigned contract position (Manpower Technical) at Pfizer (136,000 colleagues, contractors and partners). Continues to handle frontline calls, PGP Support Center calls, I*Net/Impala Clinical Trail Research calls and gRAS (remote access/VPN) calls. Track phone calls, voice mails, emails and webcalls through.

Zurich, CH

Assigned temporary position at UPS to "scrub" customer databases by making corrections and adding information.

Arlington, VA, US

Hired full-time by Successful government contractor as one of 3 0+ consultants assigned to the Federal Aviation Administration's (FAA) National Integrated Resource Management Augmentation (NIRMA) Project. Projects include implementing Windows functionality in Linux, setting up a Linux/Apache PC, migrating Access 2000 databases to PostgreSQL, CCNA.

Hired fulltime by Fast 500 pharmaceutical corporation to design/implement full network upgrade with an eye toward future growth. Upgrade from 10Mbps backbone to 100Mbps with multi-floor fiber optic link. Upgraded from NetWare 3.x to 4.2. Upgraded from MS Mail 3.x to Exchange 5.5. Upgraded clients from Windows 95 to mixed environment of Win98SE, WinNT and.

Provided administration, desktop/end user support for 400+ end users using 300+ PCs on two NetWare 3.x servers, one NetWare 4.x server, two Windows NT 3.51 servers, one Windows NT 4.0 server and a VAX at a Southern California oil refinery. Acting Project Manager on installations/roll-outs of all major productivity applications, including network-based.

Atlanta, Georgia, US

CLIENT: Northrup Grumman. Mr. Mitchell functioned as a helpdesk professional assisting users with hardware, software, facilities and other company-wide problems, troubleshooting and performing resolution on problems to guarantee the stability of corporate mainframe, LAN, WAN, internetworking systems, and all other communications and business components.Mr..

Chantilly, Virginia, US

Keyed in, edited, printed, and proofread major environmental documentation, including environmental impact reports, environmental assessments, noise studies, risk management and prevention programs, specifications, statements of qualifications, SF254/255, proposals, letters, project schedules, agendas, resumes, databases (Paradox, dBase), and.

Maintained client database for distributor of IBM minicomputers (Systems 36 and 37), via a System 36. Traveled to IBM offices in Century City, Norwalk, and Orange County to aid IBM staff in maintaining relations with clientele, arranging seminar listings, customer service, and telephone solicitation.

Bs, Music Education

Certificate, Business Software

Bachelor'S Degree, Music: Piano Performance