Provides Level 1-3 Deskside support for manufacturing plant with 1,000 associates. ● Provides hardware support: telephones/voicemail (Avaya, Nortel, Cisco), Desktops and Laptops (HP, Dell, Acer, Toshiba, Lenovo, Microsoft [Surface Pro]), ToughBooks and Toughpads (Panasonic, DTC) as well as WYSE terminals (HP, Dell), Apple products (iPads, iPhones) and wireless hotpots (Verizon, Sprint, AT&T). Provides software troubleshooting support and in-house/remote VPN (Juno Pulse Secure) problem solving with strong customer service skills.● Tracks and resolves all submitted issues using the Daimler CISM (based on Remedy/BMC Action Request System (ARS), as well as a custom on-site case-handling system (TechCenter).● Receives, images, sets up and distributes all ordered computer equipment using Daimler ShopIT 3.5.1, Daimler SDWI asset management software and Microsoft SCCM ConfigMgr vNext PRD 1706.● Performs the backup and restore of user profiles using Microsoft’s User State Migration Tool (USMT) and Windows Easy Transfer.● Participated in scheduled computer refresh program (88 machines) prepping and distributing replacement computers as well as transferring user data between old and new computers● Updates Security and Antivirus software (McAfee, Sophos) according to schedule.● Provides users training and support on Windows 7-10 upgrade project.

Welcome to my new sheet music web site! I was an 8-year music major (3.5 years at Vanguard University [Southern California College] in Costa Mesa, and spent another 5 years at Cal-State University Dominguez Hills).I've spent most of the last 19+ years as an information technology professional, but I've always been a musician at heart. Igor Engraver, Sibelius and now MuseScore has given me back my first love: composing music.All my sheet music will be available here

Investing 35 years in the research, study, writing, teaching and preaching of the Holy Scriptures, Calvin and his wife Sondra exposit Divine Truth to audiences crossing both denominational and nondenominational boundaries. Calvin brings fresh light to the foundational doctrines of the Christian Faith and has a testimony that exalts the Person and Divinity of Jesus Christ.

The Oasis series of messages were given to quickly acquaint new Christians with the MOST IMPORTANT principles of Christianity...Since that time there has been eight books written on the Christian Faith:The Traveler's Oasis Books 1-3The Book of Tweets: Proverbs for the Mode:rn AgeThe Basics and More: A Year's SermonsOnce Saved, Always Saved: The Assurance of Our Father’s LoveLetters from God: a Work of FictionIMMUNITY to the Lake of Fire: A No-Nonsense Guide

CLIENT: Freightliner Custom Chassis Corporation.Provides Desktop support in a manufacturing environment including desktops, laptops, WYSE Terminals, Citrix/PC Extenders, Lexmark printers, copiers, procurement, computer refresh and analog-to-VOIP cut-over projects.

CLIENT: Lowe's (headquarters). Provides Level 3 retail hardware, software troubleshooting support and problem solving with strong customer service skills. Platforms include IBM AIX/UNIX/Linux, Cisco and MS Windows. Provides Windows Account Administration (Active Directory), RAS support and Distribution Management.Supports in-store POS hardware (registers, self-checkouts, lookup-terminals, store PCs, scan guns and video end caps) and software (Sterling, Genesis, ISST and 20-20) as well as store operations (software updates, end-of-day).

Client(s): CompuCom, SunTrust Bank. SunTrust Windows 7 Branch Project: provides over-the-phone support to technicians onsite at the branches for hardware, software and network related problems and validates the upgraded computers.• Used TrackIT web interface to monitor and document onsite technician progress per Migration Playbook to ensure fulfillment of scheduled milestones.• Used Cisco WebEx (audio and visual) to maintain constant contact with project leadership and onsite technicians during the scheduled migration windows.• Used Microsoft System Center Configuration Manager (SCCM) and Remote Desktop Connection (RDC) clients to remote into each upgraded branch computer to validation tests to ensure that all teller operations were available and functioning.• Used SAP Field Glass to track time and expenses.

Client: Atlas Copco. Handling of new incoming requests from customers through the Service Desk database used in Atlas Copco Business Services Information Technology (ACBS IT). Assigns requests from the Service Desk database to the right Support "stream", Ensure IT resource access to operators for their daily activities.Provides remote support and administration. Periodically visits regional warehouses to ensure business continuity.

Client: A.V. Homes - IT Support TechnicianSupports national home builder at twenty-nine Carolinian administrative and remote offices with technical support of desktop computers, laptops, virtual terminals, applications and related technology.• Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software, reducing support backlog.• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software, increasing procurement and ticket turnaround efficiency.• Ensured desktop computers interconnect with network systems, file servers, email servers, computer conferencing systems, application servers and administrative systems, maintaining systems uptime and SLAs.• Assessed functional needs to determine specifications for purchases, reducing procurement time.• Maintained telephone system, reducing service request response time.

Served as primary support contact for both internal and remote associates and clients. • Recorded and resolved initial telephone or email inquiries, improving incident resolution efficiency• Troubleshooted and managed Tier 1 hardware, software and network problems, reducing incident impact.• Performed Active Directory and Enterprise Applications Account Administration, improving onboarding process efficiency• Performed PC Imaging and configuration, reducing equipment time-to-deployment• Performed Inventory and licensing management, increasing asset management efficiency• Installed, configured and maintained PCs and peripherals, reducing IT staff workload• Installed and configured applications and operating systems with upgrades, improving software deployment life cycle• Troubleshooted hardware and network connectivity issues, improving network uptime

Hired to develop website for local non-denominational Christian fellowship on Bluehost Internet Service Provider. Technologies included: Joomla CMS 1.7, PHP, MySQL• Installed and deployed Joomla on Linux host, providing client an easy-to-use site management dashboard• Created email and Joomla accounts for church staff to facilitate site management and church member communications• Customized Joomla media with JavaScript, facilitating a more responsive web experience for visitors• Implemented updates and changes, assisting church with keeping site content fresh and vibrant

Client: Belk – Desktop Support TechnicianDeployment Technician on Refresh Project (500 machines); then promoted to Support Technician on Belk Service Desk.• Unpacked and tested new laptops and PCs, improving deployment time• Performed software inventory on reimaged laptops and PCs, making sure associates weren’t missing applications, files or data• Assisted associates with post-deployment assessment and data transfer/recovery, reducing the impact of exceptions on deployment efficiency• Resolved Incidents and Changes in IBM Maximo, reducing the Service Desk workload• Administered RSA accounts, improving the on- and off-boarding processes• Collaborated with IT staff on Microsoft Sharepoint 2010, improving IT team communications and work efficiency• Supported associates on VMWare vSphere Client, improving their productivity when remote or in the field

Assigned to multi-project deployment: PC/Laptop refresh (400+ devices…Dell to Lenovo) OS Upgrade (Windows XP to Windows 7 Enterprise 64-bit) and relocation (Aegon to SCOR, including moving to a new building). Conducted Orientation of users on new platform (fingerprint readers, Aero interface, Checkpoint VPN) and resolved post-deployment issues (printers, drive mappings, Citrix, etc.).

Participating in the CREP project for Mecklenburg County, replacing 850 PCs and laptops.Participating in the CREP project for Mecklenburg County, replacing 850 PCs and laptops at various locations across the county. Process included staging, imaging, deployment of new equipment and recovery of old equipment. Software Used: Microsoft System Center Configuration Manager 2007, Microsoft User State Migration Tool (USMT).Imaging, Deployment, Staging, Recovery

Clients: ALSAC/St. Jude’s Children’s Research Hospital. Participated in the deployment of phones, AT&T DSL modems, Linksys routers, Lenovo laptops and HP printer for Radio Telethon at one of 12 locations nationwide. Setup and tested phones and internet connectivity. Stood by to provide technical support through the length of the telethon and repacked equipment when telethon was completed.

Clients: IBM/Piedmont Natural Gas (PNG). Participated in the deployment of 17 laptops and desktops at a location in Hickory, NC. Completed assignment in one day. Hardware: Lenovo T420s and M series ThinkCentres. Software: ISM, Windows 7, Rumba, Citrix, Kyocera print drivers.

Manages IT requests and incident resolution (Frontrange ITSM) for 1200 users in 14 sites across the U.S. and Canada. Provides local desktop/laptop/Blackberry support. Administrates Active Directory, Cisco phone system, and VPN access.

Hands-on and remote support of end-users. Providing hardware support on Desktops and Laptops. Rolling out new hardware such as Desktops and Laptops. HDD Imaging (Ghost or Business Desktop Deployment).

Serves as a representative for Comcast Video, High-Speed Internet (CHSI) and Comcast Digital Voice (CDV) products and services to new and existing Video/CHSI/CDV customers by meeting or exceeding specific departmental and individual goals. Provides Tier I technical support via inbound phone inquiries. Reports to the Tier I Call Center Supervisor.

Hired by Compucom as full-time colleague from assigned contract position (Manpower Technical) at Pfizer (136,000 colleagues, contractors and partners). Continues to handle frontline calls, PGP Support Center calls, I*Net/Impala Clinical Trail Research calls and gRAS (remote access/VPN) calls. Track phone calls, voice mails, emails and webcalls through Peregrine ServiceCenter. Support platforms include Windows, VAX, UNIX, AS400 and Mainframe.Promoted to Global Accounts Team at Pfizer (136,000 colleagues, contractors and partners) as Microsoft Active Directory Administrator, resolving world-wide requests for account creation, extension, disablement, enablement, Microsoft Exchange Account administration and distribution/service group creation and management.

Assigned temporary position at UPS to "scrub" customer databases by making corrections and adding information.

Hired full-time by Successful government contractor as one of 3 0+ consultants assigned to the Federal Aviation Administration's (FAA) National Integrated Resource Management Augmentation (NIRMA) Project. Projects include implementing Windows functionality in Linux, setting up a Linux/Apache PC, migrating Access 2000 databases to PostgreSQL, CCNA certification, Network Administration, end-user support and upgrading cc:mail to Lotus Notes.

Hired fulltime by Fast 500 pharmaceutical corporation to design/implement full network upgrade with an eye toward future growth. Upgrade from 10Mbps backbone to 100Mbps with multi-floor fiber optic link. Upgraded from NetWare 3.x to 4.2. Upgraded from MS Mail 3.x to Exchange 5.5. Upgraded clients from Windows 95 to mixed environment of Win98SE, WinNT and Win2K. Completed T1 Internet connectivity/VPN project.

Provided administration, desktop/end user support for 400+ end users using 300+ PCs on two NetWare 3.x servers, one NetWare 4.x server, two Windows NT 3.51 servers, one Windows NT 4.0 server and a VAX at a Southern California oil refinery. Acting Project Manager on installations/roll-outs of all major productivity applications, including network-based Windows application installations as well as internally-engineered applications.Performed Server migrations. Installed & configured HEAT for Windows 2.12 helpdesk software and InocuLAN 4.0 for NetWare on the servers. Performed/Maintained Backup Procedures using ARCserve 6.x. Managed Microsoft Mail 3.x post office. Setup Windows NT 4.0 DHCP server as part of migration to all-TCP/IP environment. Participated in migration from MS Mail to Exchange Server 4.5

CLIENT: Northrup Grumman. Mr. Mitchell functioned as a helpdesk professional assisting users with hardware, software, facilities and other company-wide problems, troubleshooting and performing resolution on problems to guarantee the stability of corporate mainframe, LAN, WAN, internetworking systems, and all other communications and business components.Mr. Mitchell also designed/built/managed a training model for instructing CAC staff in personal computer hardware/software fundamentals.During his tenure at Northrop Grumman, Mr. Mitchell completed computer-based training courses on the following subjects:LAN Fundamentals Novell 4.0The Client/Server Model Relational PrinciplesData Communications TCP/IP ArchitectureBourne Shell Programming Lotus cc:Mail

Keyed in, edited, printed, and proofread major environmental documentation, including environmental impact reports, environmental assessments, noise studies, risk management and prevention programs, specifications, statements of qualifications, SF254/255, proposals, letters, project schedules, agendas, resumes, databases (Paradox, dBase), and spreadsheets/graphs. Provided file transfers and communications to/from corporate DEC VAX. Provided software/end user support, instruction, and system administration for technical staff. Managed LAN-based document archives.

Maintained client database for distributor of IBM minicomputers (Systems 36 and 37), via a System 36. Traveled to IBM offices in Century City, Norwalk, and Orange County to aid IBM staff in maintaining relations with clientele, arranging seminar listings, customer service, and telephone solicitation.