Quateka Sellers Email & Phone Number

With a proven track record in customer-centric roles spanning various industries, I'm embarking on a fulfilling transition to a career as a Customer Success Manager. As a former Retention Account Manager at IWG, I achieved a remarkable 70% direct save retention rate by proactively addressing client needs and expanding my portfolio to cover 4 territories across 11 states. In my role as a Community Manager at Regus Management Group, I reduced churn and earned a stellar Net Promoter Score (NPS) of 100% for virtual office clients in Q2-Q4 of 2021. My experience extends to roles at Aspen Square Management, Ulta Beauty, and Dillard’s Department Store, where I consistently achieved sales targets and excelled in leadership positions.Throughout my career, I've demonstrated a talent for building trust-based relationships, implementing efficient procedures, and effectively managing budgets and resources. As a proactive problem-solver, I've consistently met and exceeded market share objectives, contributed to sales goals, and leveraged various communication channels to engage customers successfully. My transition to a Customer Success Manager role is driven by my passion for delivering exceptional service, cultivating relationships, and achieving results. I'm eager to apply my skills and experience to help customers realize their goals and maximize their satisfaction.I'm excited about the opportunity to contribute to your organization's commitment to customer success and look forward to connecting to explore how I can make a difference.PROFESSIONAL CAREER HIGHLIGHTS:* Meeting the stretch goal for " The Race To Zero" decreasing the number of delinquent accounts at the center to less than 5%* Shortly after switching to a new career and a month after being fully trained I earned "Leasing Queen" due to me having the best closing rate in my territory.* Generating over $200,000 in sales for the boutique during the opening year, surpassing the sales goal by 20%EXPERTISE: upselling, account management, CRM software, onboarding, customer support, problem solving, relational intelligence, relationship building, strategic thinking, counterintuitive thinking, sales, marketing, SEO, and negotiation.

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  Florida A&M University