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-Create weekly FOH schedule while measuring labor for forecasted hours-Oversee day to day operations of the dining room, ensuring that customer service expectations are consistently met-Calculates weekly alcohol inventory and order appropriate alcohol to meet expected demand-Manages FOH operations for a 20 person team in high pressure environment including.

-Conduct weekly sales meeting with team members to establish merchandising, sales and profit -Help hosts and hostesses execute timely and efficient processes to drive first class guest service -Maintain a positive team environment by encouraging teamwork and respect in accordance with the company mission

-Completed store opening and closing procedures and balanced tills-Conducted efficient orders for location-Ensured employees were being productive during shifts and practiced great customer skills throughout the shift

Charlotte, North Carolina Area

Improved productivity and morale by initiating systems for accountability and by instituting effective training programs Trained service staff to enhance customer service and increase profits through suggestive selling techniques Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations Coordinate with management.

Charlotte, North Carolina Area

Supervised day to day management(staffing, cost-control, customer relations)Recruited and trained FOH staffEnsure employees adhere to policies, procedures, and regulations and provide discipline when necessary Championed the ability to increase employee productivity and quickly resolve problems before they escalate