Avaya and Cupola "The Power of Us"

TMQ (Channel partner of Etisalat)• Complete application anthology on CRM & tracking.• Verify application and necessary documents of the customer after sale.• Department’s submission to Etisalat on daily basis.• Receiving rejected cases and updating on CRM on daily basis and complete follow-up ofthe customer application.• Coordination with team leaders in Sharjah, Dubai, Abu Dhabi and in other departments.• Complete and get approval for the business cases… Show more TMQ (Channel partner of Etisalat)• Complete application anthology on CRM & tracking.• Verify application and necessary documents of the customer after sale.• Department’s submission to Etisalat on daily basis.• Receiving rejected cases and updating on CRM on daily basis and complete follow-up ofthe customer application.• Coordination with team leaders in Sharjah, Dubai, Abu Dhabi and in other departments.• Complete and get approval for the business cases Applications.• Updating Reports on Excel on daily basis.• Daily and monthly closure and meeting KPI.Resume – Qudsia Ejad Page 3 of 4• Update Agents sales reports on daily, weekly and monthly basis Show less

(Business Link Communication channel partner of Du)Offering DU packages to customers, evaluating their eligibility andsuggesting best package according to their requirement.• Answer customer question in friendly manners and simplify the query.• Schedule customer appointment.• Strong follow-up with customer and inter-department to get the job done.• Preparing DSR (Daily sales report) submitting on daily basis.• Achieving monthly sales target individual and team target… Show more (Business Link Communication channel partner of Du)Offering DU packages to customers, evaluating their eligibility andsuggesting best package according to their requirement.• Answer customer question in friendly manners and simplify the query.• Schedule customer appointment.• Strong follow-up with customer and inter-department to get the job done.• Preparing DSR (Daily sales report) submitting on daily basis.• Achieving monthly sales target individual and team target as well. Show less

Resolving problems and providing guildline for the Customers for FCA (First Call activiation)Maintain confidentiality of the valuable information.• Providing after sales/presales services to Customer• Corresponding with customer over calls for their queries• Copping down Customer problems• Forwarding and following up Complaints• Escalating problems to different departments for the resolution• Up selling of different values added services to customers• Managing… Show more Resolving problems and providing guildline for the Customers for FCA (First Call activiation)Maintain confidentiality of the valuable information.• Providing after sales/presales services to Customer• Corresponding with customer over calls for their queries• Copping down Customer problems• Forwarding and following up Complaints• Escalating problems to different departments for the resolution• Up selling of different values added services to customers• Managing KPI both personal and department Show less