• Liaison between organization and its clients.• Planning, formulating and developing customer service policies and procedures and establishing standards.• Meeting with Brand managers of the client firms and take briefs and description about the upcoming project. • Take detailed description of storyboards and convey it to the animation team supervisor.• Attend Pre and Post production meetings with Ad agencies and direct clients.• Supervise the investigation of complex issues of the clients regarding changes and execution of shots, price quotations etc.• Directing and controlling the processing and fulfillment of job orders, fielding inquiries and resolving issues.• Streamline business operations and oversee marketing campaigns.• Supervising and directing employees in their day-to-day tasks.• Ensure no delays in projects delivery.• Prepare the documents and authorizing the retention of information which will be used during customer or governmental inquiries.• Prepared & presented business proposals to Ad agencies.

• Coordinate in Day-to-day operations of client projects, programs and campaigns.• Involved in Production Meetings with Ad agencies & direct clients.• Coordinate in Budget Planning. • Corresponding with different departments through email, post and phone calls.• Project Follow-ups• Deadline Scheduling

• Performing daily tasks, facilitating customers, dealing with their issues and providing with best possible solution.• Taking follows ups of financial adjustments activities.• Corresponding with different departments through email, post and phone calls.• Daily Reporting to Service Center manager.• Managing Cash and inventory through Electronic Financial Inventory Control System & generate reports on daily basis.• Making Courtesy Calls• Handling In-house Sales

• Worked in Advertising and Marketing Departments and designed portfolio advertisements for client firms.• Conducted General Administrative disciplines and provided assistance in circulation and readership.• Meeting with respective clients.