Eric Nicholls Email and Phone Number

I was responsible for selling our company’s catalogue of products and services such as computer hardware, networking equipment, software licences, and cloud solutions to new and existing enterprise customers, as well as developing and maintaining relationships with key clients. Other Responsibilities: • Identify and generate new sales leads through market research and networking. • Understand customer needs and requirements in order to provide appropriate solutions and recommendations. • Develop and deliver presentations and demonstrations of the company’s products and services. • Maintain accurate records of all sales activities, including leads, contacts, and opportunities. • Work closely with other members of the sales team to develop and implement sales strategies and tactics. • Meet or exceed sales targets and quotas.

As an Inventory Specialist, I was responsible for overseeing and managing inventory levels,ensuring the accurate tracking and organization of products. My duties included:• Monitoring and maintaining optimal stock levels to meet customer demands whileminimizing inventory holding costs.• Coordinating with the sales and procurement teams to forecast demand and optimizereplenishment schedules.• Performing regular inventory audits and reconciliations to ensure data accuracy, identifyingdiscrepancies and implementing corrective actions.• Implementing inventory management best practices to improve warehouse efficiency andreduce the risk of stockouts or overstock situations.• Collaborating with the shipping team to ensure timely and accurate fulfillment of customerorders, adhering to quality and safety standards.• Assisting in the continuous improvement of warehouse processes, leveraging technologyand automation to enhance operational efficiency.

was responsible for overseeing and coordinating most warehouse operations, including receiving, storing, and shipping products. I was also in charge of ensuring that all the warehouse employees were properly trained and equipped to perform their duties, and that all safety and compliance standards were met. Other Responsibilities: • Ensure that all warehouse employees are properly trained and equipped to perform their duties. • Schedule and assign tasks to warehouse employees to ensure efficient and effective operation of the warehouse. • Monitor and maintain inventory levels, and report any discrepancies to management. • Ensure that all safety and compliance standards are met, and that the warehouse is kept clean and organized. • Communicate with other departments and management to ensure that all customer orders are fulfilled on time. • Identify and implement process improvements to increase efficiency and productivity.

I performed a variety of warehouse duties, including receiving, storing, and shipping products, as well as operating a lift truck to move and transport materials within the warehouse. Key Responsibilities: • Receive, store, and ship products by performing tasks such as loading and unloading materials, and preparing products for shipment. • Maintain accurate records of all warehouse activities, including receiving, storing, and shipping products. • Ensure that all safety and compliance standards are met while operating lift truck. • Communicate with other departments and management to ensure that all customer orders are fulfilled on time. • Keep the warehouse clean and organized, and perform general housekeeping duties as needed.

I was responsible for the day-to-day operation and maintenance of the company’s computer systems and networks. This included installing, configuring, and troubleshooting hardware and software, monitoring system performance, and ensuring the security and availability of the system. I also worked closely with other IT staff to plan and implement new technologies and to ensure that all systems were running smoothly. Furthermore, I also ensured that we were compliance with industry standards and best practices, and provided technical support to users as needed.

I provided multiple levels of IT support to HPE corporate clients. Key Responsabilities: • Provide technical support to customers remotely, through phone, email, and online chat. • Troubleshoot and resolve technical issues related to hardware, software, and network. • Provide training and documentation to customers to assist them in resolving technical issues. • Ensure compliance with industry standards and best practices. • Provide technical support to users as needed.

I provided guidance and training to sales representatives to help them achieve their sales targets and improve their performance. I worked closely with team managers to develop and implement sales strategies. Key Responsibilities: • Provide guidance and training to sales representatives to help them achieve their sales targets. • Develop and implement sales strategies and tactics to improve sales performance. • Provide feedback and coaching to sales reps to help them improve their performance. • Work closely with team managers to identify and assess sales reps’ strengths and weaknesses. • Monitor and analyze sales data to identify trends and opportunities. • Provide regular reports on sales performance and progress to management. • Participate in sales meetings and presentations as needed.

I was responsible for selling computer parts, software, and services to new and existing customers. Key Responsibilities: • Identify and generate new sales leads through inbound calls. • Understand customer needs and requirements in order to provide appropriate solutions and recommendations. • Sell computer parts, software, and services to new and existing customers. • Maintain accurate records of all sales activities, including leads, contacts, and opportunities. • Meet or exceed sales targets and quotas. • Provide excellent customer service and support. • Keep updated with the latest industry trends and developments.

I provided technical support to customers over the phone, troubleshot and resolved technical issues related to computers, printers, operating systems, and office software. Key Responsibilities: • Respond promptly to customer inquiries and complaints in a professional and courteous manner. • Provide basic training and documentation to customers to assist them in resolving technical issues. • Keep accurate records of customer interactions, inquiries, and issues. • Communicate effectively with customers, team members, and managers. • Continuously improve technical knowledge and skills through training and self-study. • Meet or exceed established performance targets and customer satisfaction goals.